Najwa Ali

•Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.

• Enhanced guest experience by providing exceptional and personalized service during events.
• Coordinated with catering teams to ensure timely delivery of food and beverages, enhancing overall guest satisfaction.
• Demonstrated adaptability by quickly adjusting plans as needed based on evolving event conditions or last-minute changes from clients.

• Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
• Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
• Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
• Served food and beverages promptly with focused attention to customer needs.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Resolved customer problems and complaints.
• Check-in and check-out management
• Kept reception area clean and neat to give visitors positive first impression.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.

• Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
• Account preparation and cash payment collection
• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
• Contributed to positive guest experiences by accommodating special requests and dietary restrictions whenever possible.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Managed table turnover rate effectively allowing for more guests served per shift
• Breakfast waitress,
• Chef de rang lunch and dinner, bar management, cashier management; room service, banquet preparation for events

• Organizational skills
• Organization of staff tasks
• Cashier management: opening and closing the cashier
• Excellent relationship and management with VIP customers
• Closed out cash register and prepared cashier report at close of business.
• Handled cash accurately and prepared nightly deposits.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Good relationship with customers