Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Natalie Di Nardo

Sesto Fiorentino

Summary

Proven achiever with a background at Gucci, adept in administrative support and meeting coordination. Excelled in enhancing business operations through effective project management and dynamic communication skills. Demonstrated ability to improve efficiency and customer retention, showcasing a fast learning capability and a results-driven approach.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Services Officer

Gucci
11.2017 - Current
  • Assisted manager in all aspects of business operations.
  • Created and distributed agendas for meetings and conference calls as part of meeting preparation.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Conference Coordinator

Novotel Firenze Nord
09.2016 - 10.2017
  • Managed event logistics and operations.
  • Coordinated schedules and timelines for events.
  • Developed post-event reports to determine effectiveness of each event.
  • Consulted with customers to determine objectives and requirements for events.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Analyzed event costs to identify areas of improvement and cost savings.

Hotel Front Desk Receptionist

Novotel Firenze Nord
10.2010 - 10.2017
  • Resolved service-related problems and documented actions in system.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Enforced policies and procedures to increase efficiency.
  • Monitored staff performance and provided feedback and guidance.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Education

High School Diploma -

Istituto Tecnico Linguistico Piero Calamandrei
Sesto Fiorentino, Italy
06.2010

Skills

  • Data Entry
  • Administrative Support
  • Meeting Coordination
  • File Management
  • Event Planning
  • Project Management
  • Travel Arrangements
  • Verbal and written communication
  • Fast Learner

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted management with the training of 5 new staff members.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Managed General Service area.

Languages

English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Spanish
Upper intermediate (B2)

Certification

  • Art Of Dialogue Training - an immersive and high-level educational experience focused on mastering the nuances of effective communication, conversation, and persuasive discourse. It’s designed for individuals who want to refine their skills in dialogue, whether for personal development, professional advancement, or creative endeavors like writing, filmmaking, or public speaking
  • Luxury Business Acumen Training - an exclusive and immersive learning experience designed to provide participants with top-tier education, inspiration, and networking opportunities in a sophisticated and often opulent setting.

Timeline

General Services Officer

Gucci
11.2017 - Current

Conference Coordinator

Novotel Firenze Nord
09.2016 - 10.2017

Hotel Front Desk Receptionist

Novotel Firenze Nord
10.2010 - 10.2017

High School Diploma -

Istituto Tecnico Linguistico Piero Calamandrei

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Natalie Di Nardo