Natasha Russo
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist
Majorel Italy / Booking.com
03.2022 - 09.2023
- Assist dissatisfied customers by maintaining a calm, friendly, and understanding attitude.
- Manage communication with customers via phone, chat, and email.
- Identify customer needs by clarifying doubts and uncertainties about products or services.
- Greeting customers in a warm and friendly manner by answering general questions, gathering information, and providing the information and providing the right solution for each inquiry.
- Adopt internal policies and procedures for handling complaints and dissatisfaction.
- Assist colleagues in performing assigned tasks.
Receptionist - Assistant Back Office
Hogg Robinson Italy Srl
05.2018 - 05.2021
- Receive, filter, and sort incoming calls.
- Manage appointments, including cancellations and rescheduling.
- Greeting customers in a warm and friendly manner, answering general questions, gathering information about the nature of the information about the nature of the visit and directing each to the appropriate office.
- Process and sort incoming and outgoing mail, both paper and electronic.
- Receiving customer inquiries, answering questions, and providing information both by telephone and by
and email. - Implement back office processes to improve service efficiency.)
Education
High School Diploma -
IIS Luigi Castiglioni
Limbiate07.2017
Skills
- Appointment Scheduling
- Friendly, Positive Attitude
- Problem Resolution
- Customer Relations
- Complaint Resolution
- Time Management
- Telephone Skills
- Organization Skills
- Microsoft Office
- Written and Verbal Communication
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Care Specialist
Majorel Italy / Booking.com
03.2022 - 09.2023
Receptionist - Assistant Back Office
Hogg Robinson Italy Srl
05.2018 - 05.2021
High School Diploma -
IIS Luigi Castiglioni
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