Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist
Majorel Italy / Booking.com
03.2022 - 09.2023
Assist dissatisfied customers by maintaining a calm, friendly, and understanding attitude.
Manage communication with customers via phone, chat, and email.
Identify customer needs by clarifying doubts and uncertainties about products or services.
Greeting customers in a warm and friendly manner by answering general questions, gathering information, and providing the information and providing the right solution for each inquiry.
Adopt internal policies and procedures for handling complaints and dissatisfaction.
Assist colleagues in performing assigned tasks.
Receptionist - Assistant Back Office
Hogg Robinson Italy Srl
05.2018 - 05.2021
Receive, filter, and sort incoming calls.
Manage appointments, including cancellations and rescheduling.
Greeting customers in a warm and friendly manner, answering general questions, gathering information about the nature of the information about the nature of the visit and directing each to the appropriate office.
Process and sort incoming and outgoing mail, both paper and electronic.
Receiving customer inquiries, answering questions, and providing information both by telephone and by and email.
Implement back office processes to improve service efficiency.)