Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist
Majorel Italy / Booking.com
2022.03 - 2023.09
Assist dissatisfied customers by maintaining a calm, friendly, and understanding attitude.
Manage communication with customers via phone, chat, and email.
Identify customer needs by clarifying doubts and uncertainties about products or services.
Greeting customers in a warm and friendly manner by answering general questions, gathering information, and providing the information and providing the right solution for each inquiry.
Adopt internal policies and procedures for handling complaints and dissatisfaction.
Assist colleagues in performing assigned tasks.
Receptionist - Assistant Back Office
Hogg Robinson Italy Srl
2018.05 - 2021.05
Receive, filter, and sort incoming calls.
Manage appointments, including cancellations and rescheduling.
Greeting customers in a warm and friendly manner, answering general questions, gathering information about the nature of the information about the nature of the visit and directing each to the appropriate office.
Process and sort incoming and outgoing mail, both paper and electronic.
Receiving customer inquiries, answering questions, and providing information both by telephone and by and email.
Implement back office processes to improve service efficiency.)
Education
High School Diploma -
IIS Luigi Castiglioni
Limbiate
07.2017
Skills
Appointment Scheduling
Friendly, Positive Attitude
Problem Resolution
Customer Relations
Complaint Resolution
Time Management
Telephone Skills
Organization Skills
Microsoft Office
Written and Verbal Communication
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Care Specialist
Majorel Italy / Booking.com
2022.03 - 2023.09
Receptionist - Assistant Back Office
Hogg Robinson Italy Srl
2018.05 - 2021.05
High School Diploma -
IIS Luigi Castiglioni
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