Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Nathasha Manamperige

Nathasha Manamperige

Southampton

Summary

Dynamic young professional experienced in customer service and public relations in food and retail industries. Specializes in person-centered care and multilingual support, delivering exceptional customer experiences. Demonstrates strong communication and multitasking skills. Thrives in fast-paced settings, ensuring efficient service to meet varied customer demands.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Lidl
04.2024 - 08.2025
  • Trained CSA in till procedures, bakery, self-check out, stock working and middle isles/non- food section.
  • In charge of the middle isles
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through friendly attitude and active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted and taught customers about online vouchers which lead to an increase of customer loyalty and clientele.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs..

Pizza chef

Domino's Pizza
09.2021 - 01.2024
  • Second best Customer Service Representative (CSR) for Domino's Pizza Hampshire 2022
  • CSR and Pizza chef
  • Prioritised customers' satisfaction and food quality.
  • Handled phone and online orders to meet service targets.
  • Covered every station in the pizza making process (dough stretching, saucing, cheesing, topping, quality check and oven).
  • Dated and rotated food stocks to minimise wastage.
  • Proficiently operated pizza oven and other kitchen equipment.
  • Provided support and guidance to crew members though all facts of food preparation and delivery.
  • Adhered to health and safety requirements for cleaning surfaces, cooking items, equipment and staff.
  • Changed and sanitised surfaces between tasks to avoid cross-contamination.
  • Completed daily opening and closing duties to support kitchen operations.

Private tutor for O level students

Autonomous
10.2020 - 04.2021
  • Collaborated with students to create strategic, achievable learning schemes, aiding achievement of desired goals.
  • Planned lessons to target subject weaknesses and build skills within strengths.
  • Helped students to build study guides and habits to increase confidence, comprehension and information recalling.
  • Maximised student retention by providing stimulating learning experiences tailored to individual needs.
  • Provided constructive feedback for each tutoring session to evaluate student performance and determine future needs.
  • Assessed student subject comprehension through quizzes and diversified testing methods.
  • Offered distanced learning during COVID-19 pandemic through Google Classroom and Discord.

Promoter

Star Florence
02.2018 - 09.2018
  • Conducted guided tours of the Battistero, Giotto's tower and of the Cathedral of Santa Maria del Fiore ( Duomo di Firenze).
  • Oversaw guided tours at the Uffizi Museum.
  • Maintained excellent guided tours knowledge in order to communicate optimum benefits to clients.
  • Used outstanding communication and interpersonal skills to quickly build positive customer relations for effective deal closing.
  • Adapted presentation style to engage audiences of varied background and ages.
  • Used friendly, outgoing and positive personality to approach and engage customers with confidence and professionalism, improvising in uncertain situations.

Waitress

Aroma Lounge
09.2015 - 06.2017
  • Warmly greeted guests upon arrival to create welcoming atmosphere and escorted guests to tables.
  • Provided friendly, courteous service maximising positive customer satisfaction.
  • Regularly communicated with kitchen and shisha bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Arranged tables and set up linens and silverware in preparation for lunch and dinner services.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Resolved guests' complaints promptly and professionally, notifying restaurant management of concerns.
  • Crafted coffee and operated barista equipment.
  • Set up shisha pipes.
  • Prepared and in charge of the gelato bar and desserts.

Education

Diploma of Higher Education - International Relations

University of Southampton
Southampton
06.2023

A levels - undefined

Liceo Machiavelli– Capponi
Florence
07.2015

Skills

  • Public relations and communication expertise
  • Conflict resolution
  • Training and staff development
  • Invoicing (cash/card) and receipts
  • Excel and Microsoft Office skills
  • Bakery management
  • Project management

Languages

Italian
English
Sinhala
Spanish
French
Hindi

Timeline

Customer Service Representative

Lidl
04.2024 - 08.2025

Pizza chef

Domino's Pizza
09.2021 - 01.2024

Private tutor for O level students

Autonomous
10.2020 - 04.2021

Promoter

Star Florence
02.2018 - 09.2018

Waitress

Aroma Lounge
09.2015 - 06.2017

Diploma of Higher Education - International Relations

University of Southampton

A levels - undefined

Liceo Machiavelli– Capponi

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