Nawres Bou Naser
Lesignano ,San Marino
Profilo professionale
A hard working, ambitious and professional candidate seeking opportunities where I can apply my knowledge and skills for a continuing growth.Aware of the importance of a great customer services.
Panoramica
4
4
years of professional experience
Esperienza lavorativa
Caregiver
Private household
2025.03
- Deliver attentive personal care.
- Assist with medication routines as prescribed.
- Ensure high standards of cleanliness and safety.
Receptionist
Hotel Caravelle ****
Cattolica , Rimini,Italy
2025.05 - 2025.06
- Welcomed guests and assisted them with inquiries and requests .
- Maintained a professional and friendly attitude at all times .
- Resolved minor issues calmly while maintaining service standards.
Customer support Agent
Neosourcia : Glovo Italy (remote from Tunisia )
Lac 2, Tunis
2023.04 - 2023.08
- Assisted customers with payment issues and order delays.
- Ensured a positive customer experience by providing friendly and efficient support.
Customer support Agent
Transcom : Vinted Italy (remote from Tunisia )
Tunis
2021.12 - 2022.10
- Handled customer inquiries via email,resolving problems related to order delays or broken items.
- Maintained a calm and friendly approach while handling multiple requests simultaneously.
Istruzione
Bachelor’s degree in italian studies - Italian language ,Literature and Civilization
Higher institute of languages
Tunisia2021
High school diploma in Humanities -
Classical high school
2018
Competenze
- Positive attitude
- Quick and skillful learner
- Adaptable
- Problems solving
- Fluency in Italian ,French and English
Languages
Italian
Avanzato
C1
French
Intermedio
B1
English
Intermedio
B1
Cronologia
Receptionist
Hotel Caravelle ****
2025.05 - 2025.06
Caregiver
Private household
2025.03
Customer support Agent
Neosourcia : Glovo Italy (remote from Tunisia )
2023.04 - 2023.08
Customer support Agent
Transcom : Vinted Italy (remote from Tunisia )
2021.12 - 2022.10
Bachelor’s degree in italian studies - Italian language ,Literature and Civilization
Higher institute of languages
High school diploma in Humanities -
Classical high school