Nazareno Antonelli
Melbourne,VE
Summary
I worked as a Night Receptionist for around two years at Hotel Le Mura and Hotel Tiferno. During this role, I managed guest check-ins and check-outs, handled reservations, answered customer requests, and ensured the safety and smooth operation of the hotel during night shifts. I developed strong communication, problem-solving, and customer service skills while working independently and handling responsibilities in a fast-paced environment.
I also helped prepare and set up breakfast service for guests in the morning.
Overview
10
10
years of professional experience
Work History
Night Receptionist
Hotel Tiferno
Città Di Castello, Italy
01.2025 - 01.2026
- Conducted nightly audits of financial transactions, maintaining accuracy in cash handling and reporting.
- Developed strategies for enhancing operational efficiency during peak hours, optimizing staffing resources effectively.
- Contributed to revenue growth by suggesting appropriate upgrades when applicable.
- Liaison between guests and other hotel departments such as concierge, restaurant reservations or transportation services.
- Handled emergency situations professionally, ensuring the safety and comfort of all guests involved.
- Addressed guest inquiries and resolved issues promptly, ensuring guest satisfaction.
- Coordinated with housekeeping staff to ensure timely room turnovers for incoming late-night arrivals.
- Collaborated with housekeeping to ensure timely room readiness for arrivals, improving overall guest satisfaction.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Oversaw nightly security procedures, safeguarding guest safety and property integrity.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Managed inventory control for front desk supplies, maintaining adequate stock levels at all times.
Night Receptionist
Hotel Le Mura E Residence
Città Di Castello, Italy
01.2024 - 12.2024
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Oversaw nightly security procedures, safeguarding guest safety and property integrity.
- Trained new reception staff on customer service protocols and hotel policies to enhance team performance.
- Resolved guest inquiries and complaints efficiently, fostering positive experiences during overnight shifts.
- Collaborated with housekeeping to ensure timely room readiness for arrivals, improving overall guest satisfaction.
- Coordinated with housekeeping staff to ensure timely room turnovers for incoming late-night arrivals.
- Addressed guest inquiries and resolved issues promptly, ensuring guest satisfaction.
Paper Converting Machine Operator
Cartotecnica Tifernate S.p.a.
Città di Castello
06.2017 - 11.2023
- Setup and preparation of equipment for die-cutting processes
- Operator of die-cutting machines, specifically: Bobst Expertcut 145 PER, Bobst SP 162 CER, Bobst SP 142 ER
- Operator of hot foil stamping machine: Primatech 140
- Gained experience with electric pallet jacks, electric forklifts, and vertical order pickers
Paper Converting Machine Operator
Tecnicar Srl.
Anghiari, AR
10.2015 - 05.2017
- Operator of Finetech cutting machine for paper setup in preparation for specialized processing
- Corrugator machine operator (Massenzana)
Education
Scientific and Technological High School Diploma -
Istituto Tecnico Franchetti Città di Salviani
Castello, PG06.2015
Skills
- Strong work ethic
- Patience and composure
- Reliability and punctuality
- Guest relations
- Initiative-taking
- Hotel software expertise
- Customer service expertise
- Event planning assistance
- Teamwork and collaboration
- Customer service
- Front desk operations
- Excellent communication
- Customer satisfaction
- Flexibility
Languages
Italian Native Speaker
English B1
Spanish A1
Timeline
Night Receptionist
Hotel Tiferno
01.2025 - 01.2026
Night Receptionist
Hotel Le Mura E Residence
01.2024 - 12.2024
Paper Converting Machine Operator
Cartotecnica Tifernate S.p.a.
06.2017 - 11.2023
Paper Converting Machine Operator
Tecnicar Srl.
10.2015 - 05.2017
Scientific and Technological High School Diploma -
Istituto Tecnico Franchetti Città di Salviani