Nazareno Antonelli
Melbourne,VE
Summary
I worked as a Night Receptionist for around two years at Hotel Le Mura and Hotel Tiferno. During this role, I managed guest check-ins and check-outs, handled reservations, answered customer requests, and ensured the safety and smooth operation of the hotel during night shifts. I developed strong communication, problem-solving, and customer service skills while working independently and handling responsibilities in a fast-paced environment.
I also helped prepare and set up breakfast service for guests in the morning.
Overview
10
10
years of professional experience
Work History
Night Receptionist
Hotel Tiferno
01.2025 - 01.2026
- Conducted nightly audits of financial transactions, maintaining accuracy in cash handling and reporting.
- Developed strategies for enhancing operational efficiency during peak hours, optimizing staffing resources effectively.
- Contributed to revenue growth by suggesting appropriate upgrades when applicable.
- Liaison between guests and other hotel departments such as concierge, restaurant reservations or transportation services.
- Handled emergency situations professionally, ensuring the safety and comfort of all guests involved.
- Addressed guest inquiries and resolved issues promptly, ensuring guest satisfaction.
- Coordinated with housekeeping staff to ensure timely room turnovers for incoming late-night arrivals.
- Collaborated with housekeeping to ensure timely room readiness for arrivals, improving overall guest satisfaction.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Oversaw nightly security procedures, safeguarding guest safety and property integrity.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Managed inventory control for front desk supplies, maintaining adequate stock levels at all times.
Night Receptionist
Hotel Le Mura E Residence
01.2024 - 12.2024
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Oversaw nightly security procedures, safeguarding guest safety and property integrity.
- Trained new reception staff on customer service protocols and hotel policies to enhance team performance.
- Resolved guest inquiries and complaints efficiently, fostering positive experiences during overnight shifts.
- Collaborated with housekeeping to ensure timely room readiness for arrivals, improving overall guest satisfaction.
- Coordinated with housekeeping staff to ensure timely room turnovers for incoming late-night arrivals.
- Addressed guest inquiries and resolved issues promptly, ensuring guest satisfaction.
Paper Converting Machine Operator
Cartotecnica Tifernate S.p.a.
06.2017 - 11.2023
- Setup and preparation of equipment for die-cutting processes
- Operator of die-cutting machines, specifically: Bobst Expertcut 145 PER, Bobst SP 162 CER, Bobst SP 142 ER
- Operator of hot foil stamping machine: Primatech 140
- Gained experience with electric pallet jacks, electric forklifts, and vertical order pickers
Paper Converting Machine Operator
Tecnicar Srl.
10.2015 - 05.2017
- Operator of Finetech cutting machine for paper setup in preparation for specialized processing
- Corrugator machine operator (Massenzana)
Education
Scientific and Technological High School Diploma -
Istituto Tecnico Franchetti Città di Salviani
Castello, PG06.2015
Skills
- Strong work ethic
- Patience and composure
- Reliability and punctuality
- Guest relations
- Initiative-taking
- Hotel software expertise
- Customer service expertise
- Event planning assistance
- Teamwork and collaboration
- Customer service
- Front desk operations
- Excellent communication
- Customer satisfaction
- Flexibility
Languages
Italian Native Speaker
English B1
Spanish A1
Timeline
Night Receptionist
Hotel Tiferno
01.2025 - 01.2026
Night Receptionist
Hotel Le Mura E Residence
01.2024 - 12.2024
Paper Converting Machine Operator
Cartotecnica Tifernate S.p.a.
06.2017 - 11.2023
Paper Converting Machine Operator
Tecnicar Srl.
10.2015 - 05.2017
Scientific and Technological High School Diploma -
Istituto Tecnico Franchetti Città di Salviani