Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Nensi Durmishi

Nensi Durmishi

Milan

Summary

Dynamic Sales Assistant with a proven track record at Woolrich SPA and other brands, excelling in cash handling and customer engagement. Consistently exceeded sales targets by fostering strong relationships and utilizing effective upselling techniques. Recognized for outstanding teamwork and maintaining optimal inventory levels, ensuring a seamless shopping experience for all clients.

Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.

Overview

10
10
years of professional experience

Work History

Sales Assistant

Woolrich SPA
06.2021 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Sales Assistant

Scotch&soda
03.2019 - 03.2021
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Recommended complementary purchases to customers, increasing revenue.

Sales Assistant

SUPERDRY PLC
05.2015 - 03.2019
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Conducted weekly inventory audits to ensure accuracy in stock levels.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Bachelor - Fashion Styling

Accademia Del Lusso , Milano
06.2015

Skills

  • Cash handling
  • Goal oriented
  • Stock management
  • Point of sale operation
  • Opening and closing procedures
  • Customer needs assessment
  • Visual merchandising
  • Display building
  • Team collaboration
  • Inventory tracking
  • Sales target achievement
  • Friendly and helpful
  • Team cooperation
  • Honest and dependable
  • Positive customer engagement
  • Excellent written and verbal communication
  • Flexible hours
  • Store opening and closing
  • Teamwork and collaboration
  • Sales floor organization
  • Merchandising and display
  • Documentation and reporting
  • Store policies and procedures

Languages

Italian
Bilingual or Proficient (C2)
Albanian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Interests

  • Travel
  • Fashion and Style
  • Reading
  • Acting and Theater

Timeline

Sales Assistant - Woolrich SPA
06.2021 - Current
Sales Assistant - Scotch&soda
03.2019 - 03.2021
Sales Assistant - SUPERDRY PLC
05.2015 - 03.2019
Accademia Del Lusso - Bachelor, Fashion Styling

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Nensi Durmishi