NICHOLAS LE
Biella
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Photographer
Self-employed
06.2025 - Current
- Captured high-quality images for various clients, ensuring alignment with creative vision and standards.
- Managed client relationships, providing personalized consultations to understand their needs and deliver tailored photography solutions.
- Edited high-resolution images for quality and consistency across diverse projects.
- Developed efficient workflows for image processing, reducing turnaround time while maintaining quality standards.
Quality Assurance Tester
Flave
06.2021 - Current
- Responsible for the development and implementation of inspection activities in user interface.
- Ran and tested iOS mobile app simulations, providing feedback to the iOS team on improvements for the final user.
- Developed and executed test plans to ensure software quality and functionality.
- Analyzed test results to identify trends, contributing to continuous improvement initiatives.
- Collaborated with development teams to troubleshoot issues and improve product quality.
- Supported continuous improvement initiatives by analyzing root causes of defects and recommending corrective actions.
IT Support Specialist- II
Client Solution Architects
12.2022 - 04.2024
- Support, troubleshoot and remediate issues on current and future versions of desktop operating systems.
- Maintain accurate records of support requests, resolutions and hardware/software inventory.
- Maintained documentation for IT processes and troubleshooting procedures to streamline support operations.
- Used ticketing systems to manage and process support actions and requests.
- Support of IT equipment including PCs, printers, smartphones, Polycom units among others.
- Manage user accounts, passwords and access permissions.
- Ensure the enforcement of IT security policies and protocols, troubleshooting any potential security breaches and vulnerabilities.
- Assisted users in cloud account set-up and data transfers, supporting data migration and optimizing current IT assets for more organized storage, relocation and removal.
- Diagnosed and troubleshot hardware, software and network issues.
Mobile Wireless Specialist
InterImage
07.2022 - 12.2022
- Provided technical support for mobile devices (iPhone/Android), configuring and remediating mobile applications for local and remote staff.
- Replaced mobile devices and assisted users with setup, Cloud and data migration, including handling and obtaining user agreements and device release forms.
- Provided remote diagnostic and troubleshooting assistance, utilizing a trouble ticket-tracking database to provide detailed documentation of tasks, steps and status.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with cross-functional teams to design and execute strategic wireless initiatives.
- Mentored junior specialists, fostering a culture of knowledge sharing and continuous improvement.
Education
Bachelor of Science - Information Systems
University of Maryland-Baltimore County
Baltimore, USAAssociate of Arts - Entrepreneurship
Howard Community College
Columbia, MDSkills
- Helpdesk
- SQL Tools/MySQL
- Microsoft Office
- Remedy
- Cloud
- IOS/Android
- MacOS/Windows
- Linux
- Intune
- OneDrive
- ITMS
- Teams
- Cisco
- Purebred
- Virtual Desktop
- Problem-solving
- Time management
- Agile
- Customer service
- Data and application migration
- Asset management
- Adaptability
- Scrum
- Self-management
- Documentation maintenance
Certification
CompTIA Security +
Languages
English
Bilingual or Proficient (C2)
Italian
Beginner (A1)
Timeline
Photographer
Self-employed
06.2025 - Current
IT Support Specialist- II
Client Solution Architects
12.2022 - 04.2024
Mobile Wireless Specialist
InterImage
07.2022 - 12.2022
Quality Assurance Tester
Flave
06.2021 - Current
Bachelor of Science - Information Systems
University of Maryland-Baltimore County
Associate of Arts - Entrepreneurship
Howard Community College