Nicki Moore
Como
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Successful at selecting and developing curricula to fulfill instructional requirements and support learning objectives. Detail-oriented planner and problem-solver assesses quality and effectiveness of instruction and makes positive changes to better serve student needs. Good decision-making, critical thinking and personnel management skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Global Fisheries Standard Training Manager
Marine Stewardship Council
Milan/London
09.2023 - Current
- Planned, developed and implemented training programs to meet organizational objectives, including integration of content into university curricula.
- Reviewed existing training materials and recommended improvements where necessary.
- Collaborated across departments to ensure that all training initiatives were aligned with business goals.
- Analyzed data from evaluations to identify areas requiring improvement or further action.
- Provided advice on best practices in terms of instructional design, curriculum development, eLearning technologies.
- Designed training modules related to the MSC's Fisheries Standard, Supply Chain, audits, and numerous sustainability and environmental components whilst implementing strategic business practices and organisational behaviour training concepts.
- Established clear roles, responsibilities, expectations, timelines, resources., for team projects.
- Managed 100K budget effectively while ensuring quality standards are met.
- Worked closely with stakeholders at all levels of the organisation, including our global outreach colleagues and stakeholders, to project manage various training offerings.
- Conducted assessments to determine skill gaps of external stakeholders.
- Created post-training evaluation surveys to measure performance improvement.
- Developed instructional materials such as manuals, guides, presentations, videos, simulations and online courses.
Lead Advisor Digital Academy & Learning Projects
Ayming
London
03.2023 - 08.2023
- Contract
- Project manage end-to-end simultaneous training projects including multimillion £ aviation tender.
- Communicated with key stakeholders to determine project requirements and objectives.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Monitored performance of project team members to provide performance feedback.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Managed a team of developers responsible for producing high quality e-learning products.
Training & Capacity Manager
Marine Stewardship Council
London
06.2022 - 03.2023
- MATERNITY COVER CONTRACT
- Analyzed training needs to develop new programs or modify and improve existing.
- Collaborated with management to align on strategy and communication of content.
- Implemented training improvements to achieve desired results.
- Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
- Organized manuals, multimedia visual aids and other educational materials to aid training.
- Maintained comprehensive database to track training, certifications and qualifications.
- Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Deployed learning management system, boosting product awareness, adoption and usage through educational content.
- Conducted needs assessments using variety of methods to identify and prioritize developmental needs.
- Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
- Benchmarked learning and development strategies using industry best practices.
Senior Educational Project Manager
English Beat
Milan
06.2016 - 01.2023
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Communicated with key stakeholders to determine project requirements and objectives.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Built relationships with students of diverse cultural, social and economic backgrounds.
- Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
- Provided one-on-one instruction for non-English speaking students within classroom settings.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
- Customized instructional plans to meet individual student skill levels and learning styles.
- Tested, evaluated and counseled students regarding academic performance and goals.
- Initiated new learning methods to achieve total student comprehension and curb learning time.
- Planned, organized and taught lessons for adult English language learners involving listening, speaking, reading and writing instructional components.
Senior ESL/Business Coach/Masterclass Speaker
Fluentify
Online
09.2019 - 06.2022
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Oversaw staff development and onboarding, leading a team of 6.
- Trained and mentored new coaches in company policies, daily task execution and industry best practices.
- Oversaw special courses, workshops and seminars to meet different needs.
- Created and offered additional materials to enhance training.
- Planned, organized and taught lessons for adult English language learners involving listening, speaking, reading and writing instructional components.
- Instructed students on ideas and customs in English, conversational English and career planning, social adjustment and practical life skills.
- Established training program objectives and created related curricula and learning materials.
- Coordinated and monitored the progress of E-Learning projects from concept to completion.
Senior Language Coach
Deloitte (TLG)
Milan
04.2018 - 06.2019
- Compiled multidimensional cultural and educational resources for students to expand knowledge of key topics beyond classroom limitations.
- Selected and revised course curricula to meet current instructional demands.
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Fostered positive employee relationships through communication, training and development coaching.
- Conducted regular performance appraisals for all team members.
- Provided guidance, coaching, and feedback to 5 team members.
ESL Legal Trainer / Translator
APL Italiana
Milan
04.2006 - 06.2016
- Proofread translations to identify and correct punctuation, grammatical and translation errors.
- Elaborated on concepts and ideas expressed between languages.
- Used dictionaries, thesauruses and other references during translation to locate terminology equivalents and retain original text meaning.
- Researched industry-specific terminology to accurately transition between languages.
- Consulted with specialists in target languages to identify areas requiring improvement.
- Read legal documents, scientific articles or news reports and rewrote into specified language.
ESL Business Trainer
Corporate English
Milan
04.2004 - 04.2006
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
Intercompany Accountant
Rohm & Haas UK
London
01.2002 - 04.2004
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Monitored balance sheets and income statements to evaluate financial performance.
- Reviewed financial information detailing assets, liabilities and capital and prepared balance sheets and profit and loss statements.
- Analyzed files and accounts for discrepancies and resolved variances.
Maternity Leave
Self
London
04.2001 - 10.2001
- Maternity Leave
Accounts Payable Specialist
Financial Times
London
01.2000 - 10.2001
- Coded invoices and other records to maintain organized and accurate records.
- Handled high-volume invoice processing with minimal supervision.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
- Reduced financial discrepancies by accurately processing invoices and journal entries.
- Assisted with month-end and year-end closings to support accounting system accuracy.
Accounts Payable Specialist
Interior Plc (temp work)
London
- Coded invoices and other records to maintain organized and accurate records.
- Handled high-volume invoice processing with minimal supervision.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
Education
Mental Health Champion - Mental Health Counseling
MHFA UK
United Kingdom08.2023
Advanced Teaching Methodologies & Learning Theory - DELTA (M1) (M3)
University of Cambridge
United Kingdom06.2022
PRINCE2 Project Management - Project Management
ICS Learn UK
United Kingdom04.2022
Neurolanguage Coach - Neuroscience And Language Acquisition
International Coaching Federation (ELC)
US/Spain12.2021
Learning & Development Foundations - Learning Sciences
Udemy
Online05.2021
TESOL - Teaching English As A Second Language (ESL)
Arizona State University
USA/online06.2019
Bachelor of Arts - English Literature
Murdoch University
Western AustraliaSkills
- Course Planning
- Course design
- Budget Administration
- Training delivery
- Fluent in Italian
- Coaching and Mentoring
- Certified in Project Management
- Strategic planning
- Adult Learning Theories
- Training Methods
- Course Development
- Needs Assessment
- Learning Management Systems
- NGO and Sustainability concepts
- Effective Communication
- Cross Cultural Communication
- Curriculum Development
- Multicultural Leadership
- Stakeholder Management
Additional Information
- Dual nationality - British and Australian - right to work in the UK and Australia
- Permission to work and reside in Italy.
Languages
English
First Language
Italian
Upper Intermediate (B2)
B2
Certification
- PRINCE2® Foundation Certification Training: Credential ID GR656253595NM
- Certified and Accredited Neurolanguage Coach: ID 318705LCC701426328ELC
- Learning and Development Methods: ID UC-83b53bf9-cb34-4226-8a9b-152f6a4edb32
- TESOL Diploma Arizona State University: ID QJZ6GYF284RUTESOL
- Articulate Storyline Expert
- University of Cambridge DELTA: Credential - K/502/7552
References
References available upon request.
Timeline
Global Fisheries Standard Training Manager
Marine Stewardship Council
09.2023 - Current
Lead Advisor Digital Academy & Learning Projects
Ayming
03.2023 - 08.2023
Training & Capacity Manager
Marine Stewardship Council
06.2022 - 03.2023
Senior ESL/Business Coach/Masterclass Speaker
Fluentify
09.2019 - 06.2022
Senior Language Coach
Deloitte (TLG)
04.2018 - 06.2019
Senior Educational Project Manager
English Beat
06.2016 - 01.2023
ESL Legal Trainer / Translator
APL Italiana
04.2006 - 06.2016
ESL Business Trainer
Corporate English
04.2004 - 04.2006
Intercompany Accountant
Rohm & Haas UK
01.2002 - 04.2004
Maternity Leave
Self
04.2001 - 10.2001
Accounts Payable Specialist
Financial Times
01.2000 - 10.2001
Accounts Payable Specialist
Interior Plc (temp work)
Mental Health Champion - Mental Health Counseling
MHFA UK
Advanced Teaching Methodologies & Learning Theory - DELTA (M1) (M3)
University of Cambridge
PRINCE2 Project Management - Project Management
ICS Learn UK
Neurolanguage Coach - Neuroscience And Language Acquisition
International Coaching Federation (ELC)
Learning & Development Foundations - Learning Sciences
Udemy
TESOL - Teaching English As A Second Language (ESL)
Arizona State University
Bachelor of Arts - English Literature
Murdoch University
- PRINCE2® Foundation Certification Training: Credential ID GR656253595NM
- Certified and Accredited Neurolanguage Coach: ID 318705LCC701426328ELC
- Learning and Development Methods: ID UC-83b53bf9-cb34-4226-8a9b-152f6a4edb32
- TESOL Diploma Arizona State University: ID QJZ6GYF284RUTESOL
- Articulate Storyline Expert
- University of Cambridge DELTA: Credential - K/502/7552
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