Nicolo SPIZZUOCO
NAPOLI
Summary
I am a young professional with four years of experience in the hospitality industry, having built a solid foundation in high-end establishments. I worked as a receptionist at a 5-star hotel in Madeira, where I honed essential skills in guest relations and the management of international clients, consistently delivering top-tier service. Currently, I am employed at two hospitality properties in Naples, Italy, where I am actively enhancing guest communication and experiences to position both venues as market leaders. My training and dedication enable me to create personalized, memorable experiences for each guest, with a strong focus on attention to detail and service excellence.
Overview
4
4
years of professional experience
Work History
Assistant Manager
NAP LUXURY GUESTHOUSE
01.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Improved operational efficiency by adopting new technology for inventory management.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Receptionist
Reid's Palace
01.2024 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Receptionist
Reid's Palace
01.2023 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
GIUSEPPE MAZZINI
Naples, Italy06-2020
Skills
- Customer service
- Decision-making
- Problem-solving
- Customer relations
- Goal setting
- Cost control
- Adaptability and flexibility
- Customer service and satisfaction
Languages
English
Advanced (C1)
Spanish
Intermediate (B1)
Portuguese
Elementary (A2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
ACHIEVED 95% ON LQA STANDARD
Timeline
Receptionist
Reid's Palace
01.2024 - 05.2024
Receptionist
Reid's Palace
01.2023 - 04.2023
Assistant Manager
NAP LUXURY GUESTHOUSE
01.2021 - Current
High School Diploma -
GIUSEPPE MAZZINI
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