Nicola Bonucci
Reading
Summary
Proven team leader and efficient multitasker, demonstrated through a successful tenure at Bagni Gabriele. Excelled in enhancing customer satisfaction and streamlining operations, showcasing strong customer service focus and food safety understanding. Achieved notable improvements in service delivery and workplace productivity, embodying reliability and a professional demeanor. Focused and reliable Barista bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
3
3
years of professional experience
Work History
Food Waiter
Bagni Gabriele
07.2024 - 07.2024
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Barista
Bagni Gabriele
06.2024 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Promoted additional items with beverages, increasing store sales.
Club President
Drone Club, Leighton Park School
09.2022 - 06.2024
- Helped children of ages 12-18 in building and learning about how drones work, fly and are used.
Gardener
Self Employed
05.2022 - 06.2024
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
Video Editor
Self Employed
01.2021 - 05.2024
- Organized and worked with raw footage from multiple cameras and sources.
- Made videos for Olympic Athletes.
Volunteer
Fano Caritas
07.2023 - 08.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Cleaned Toilets and Kitchen
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Assisted in cooking meals
Work Experience
Wood
07.2022 - 08.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
A Levels -
Leighton Park School
Reading, United KingdomIGCSE -
Leighton Park School
Reading, United KingdomSkills
- Strong multitasking
- Customer service focus
- Professional Appearance and cleanliness
- Memory retention
- Food safety understanding
- Allergy awareness
- Wine pairing knowledge
- Salesmanship
- Quality Control
- Team Player and Leader
- Reliable and Responsible
- Ability to Lift 300 Pounds
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Food Waiter
Bagni Gabriele
07.2024 - 07.2024
Barista
Bagni Gabriele
06.2024 - 07.2024
Volunteer
Fano Caritas
07.2023 - 08.2023
Club President
Drone Club, Leighton Park School
09.2022 - 06.2024
Work Experience
Wood
07.2022 - 08.2022
Gardener
Self Employed
05.2022 - 06.2024
Video Editor
Self Employed
01.2021 - 05.2024
A Levels -
Leighton Park School
IGCSE -
Leighton Park School
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