Nicola Sassanelli
Bari
Summary
Energetically spearheaded promotional activities at Emmedue, boosting event attendance significantly. Adept in guest relations and workflow coordination, I excel in creating memorable experiences. My background in fast-paced environments, like Al Sorso Preferito, honed my multitasking and customer service skills, ensuring high-quality service delivery and team leadership. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Assistant Waiter
Al Sorso Preferito
Bari, Italy
03.2023 - 09.2023
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
- Assisted with banquet events by setting up tables, serving guests, and clearing dishes, contributing to a successful event experience.
- Collaborated with kitchen staff to ensure timely delivery of meals, contributing to a seamless dining experience.
- Demonstrated flexibility in adapting to various roles as needed within the restaurant team environment during peak times or employee absences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Trained new servers on restaurant policies and procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Answered customers' questions, recommended items, and recorded order information.
Junior Retail Assistant
Pizza Shop
Bari, Italy
08.2021 - 03.2022
- Processed transactions efficiently, ensuring accurate cash handling and prompt customer service.
- Handled merchandise returns efficiently while adhering to company policies and maintaining customer satisfaction.
- Collaborated with team members to achieve daily objectives and maintain a positive work environment.
- Resolved customer issues professionally, leading to higher overall satisfaction ratings.
- Enhanced store presentation with regular cleaning, organization, and maintenance tasks.
- Supported promotional events by setting up displays and engaging customers with relevant information about products on sale.
- Increased average transaction value through offering add-on items at checkout.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Entertainment Staff Member
Emmedue
Bari, Italy
05.2021 - 10.2021
- Generated enthusiasm with well-executed promotional activities, leading to higher event attendance rates.
- Enhanced audience experience by facilitating engaging and interactive activities during live events.
- Established positive relationships with local businesses, securing valuable partnerships for future collaborations.
- Ensured safety compliance across the venue by regularly reviewing protocols and conducting staff training sessions.
- Collaborated with event management team to create memorable moments for guests, resulting in increased positive feedback.
- Managed talent schedules and logistics, ensuring smooth transitions between acts and optimal use of stage resources.
- Delivered high-quality audiovisual support for performers, resulting in outstanding show quality and audience enjoyment.
- Achieved timely execution of all event elements by efficiently coordinating with various departments and vendors.
- Strengthened team morale by fostering an inclusive work environment that encouraged open communication and collaboration among staff members.
- Collaborated with vendors to secure necessary event services and supplies.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Hung up movie posters, banners and decorations for promotional events.
- Operated audio and video equipment for movie presentations.
Education
Scientific - Science Education
Scientific “Scacchi” High School
Bari, Italy06.2021
Skills
- Cleanliness standards
- Patience and Empathy
- Strong multitasking
- Customer service focus
- Quick Decision Making
- Team player mentality
- Reliability and punctuality
- Guest Relations Management
- Quality Control
- Cash Handling
- Team Player
- Adaptable and Flexible
- Team Leadership
- Decision-Making
- High Energy and Stamina
- Relationship Building
- Workflow Coordination
- Beverage Preparation
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Elementary (A2)
French
Beginner (A1)
Timeline
Assistant Waiter
Al Sorso Preferito
03.2023 - 09.2023
Junior Retail Assistant
Pizza Shop
08.2021 - 03.2022
Entertainment Staff Member
Emmedue
05.2021 - 10.2021
Scientific - Science Education
Scientific “Scacchi” High School