Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Italian Citizenship Specialist
Italian Citizenship Assistance
07.2022 - Current
Complete assistance throughout the retrieval of the documentation needed to apply for Dual Citizenship.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Followed all company policies and procedures to deliver quality work.
Cashier
Aspiag Service S.R.L.
07.2019 - 12.2022
Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Intern
Prefettura U.T.G. Di Rovigo
07.2017 - 08.2017
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Intern
Agenzia Delle Entrate Di Rovigo
07.2014 - 07.2014
Sorted and organized files, spreadsheets, and reports.
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Intern
ASM Rovigo
05.2014 - 06.2014
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Master Degree - Comparative International Relations
Università Ca Foscari
Venice, Italy
11.2021
Bachelor Degree - Language, Civilisation And The Science of Language
Università Ca Foscari
Venice, Italy
11.2018
High School Diploma -
Edmondo De Amicis
Rovigo, Italy
06.2015
Skills
Customer Relations
Expert Problem Solving
Advanced Communication
Teamwork and Collaboration
Organizational Skills
Problem-Solving
Time Management
Languages
Inglese
Avanzato
C1
Spagnolo
Intermedio
B1
Russo
Base
A2
Tedesco
Principiante
A1
Italiano
Bilingual or Proficient (C2)
Timeline
Italian Citizenship Specialist
Italian Citizenship Assistance
07.2022 - Current
Cashier
Aspiag Service S.R.L.
07.2019 - 12.2022
Intern
Prefettura U.T.G. Di Rovigo
07.2017 - 08.2017
Intern
Agenzia Delle Entrate Di Rovigo
07.2014 - 07.2014
Intern
ASM Rovigo
05.2014 - 06.2014
Master Degree - Comparative International Relations
Università Ca Foscari
Bachelor Degree - Language, Civilisation And The Science of Language
Supervisory Immigration Services Officer at US Citizenship and Immigration ServicesSupervisory Immigration Services Officer at US Citizenship and Immigration Services