Nicoletta Chiara Piccito
Vittoria
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Amarantoidea s.r.l.s
05.2022 - 04.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Representative Manager
Bioinvio s.r.l.s.
03.2021 - 03.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
Customer Service and Supplies Manager
Biomigliore soc.coop. agr.
11.2020 - 03.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Teacher
Linguistika
10.2019 - 07.2020
- Supported student physical, mental, and social development using classroom games and activities.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Developed innovative lesson plans to engage students in English language learning.
- Designed and implemented assessments to measure student progress in English language learning.
- Developed and wrote curricula in both Spanish and English, often sharing curriculum with other teachers.
Education
M.D. - Anthropology And Social Sciences
"Alma Mater Studiorum" Univeristy of Bologna
Bologna2016
Bachelor of Science - Anthropology And Social Sciences
"La Sapienza" Univeristy of Rome
Rome2014
Skills
- Onsite Visits
- Customer Relationship Management (CRM) Software
- Special Assignments
- Industry Trends
- Sales Expertise
- Skilled Trainer
- Purchasing and Procurement
Certification
EU driver licence B
Rescue diver Padi
Languages
Italian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Elementary (A2)
Timeline
Customer Service Manager
Amarantoidea s.r.l.s
05.2022 - 04.2023
Sales Representative Manager
Bioinvio s.r.l.s.
03.2021 - 03.2022
Customer Service and Supplies Manager
Biomigliore soc.coop. agr.
11.2020 - 03.2021
Teacher
Linguistika
10.2019 - 07.2020
M.D. - Anthropology And Social Sciences
"Alma Mater Studiorum" Univeristy of Bologna
Bachelor of Science - Anthropology And Social Sciences
"La Sapienza" Univeristy of Rome
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