Nicolò Erik Maggio

4 start superior boutique hotel with 11 suites and 130 berths in the private marina, located in Fiumicino ( Italy ).
Main duties : alls on prospects to solicit business, analyzes requirements of function,
outlines available hotel facilities and services offered, and quotes prices for individuals
customers & groups. Verifies reservations by letter, or draws up contract and obtains
signatures.
Dealing as well with the Marina department : making new boat mooring contracts to individual guests, renew new contracts and making invoices.
Skills: Event planning · Copywriting · Business plans · Project management · Strategic planning · Event management · Corporate events · Staff training · Sales management · Sales operations.
Customer service · Customer support · Designing the customer experience.
CRM · Campaign management · Marketing automation · Editorial plan development · Communication strategy · Digital sales.
Operational systems : Passepartout Welcome, Boatfeeder, Blueshell, CRO-Blastness booking and Plateform.

• Calls on prospects to solicit business, analyzes requirements of function, outlines available hotel facilities and services offered, and quotes prices for individuals customers & groups.
• Verifies reservations by letter, or draws up contract and obtains signatures.
• May serve as convention advisor or coordinator during function to minimize confusion and resolve problems, such as space adjustment and need for additional equipment and mail advance brochures to prospective customers.
• From networking, prospecting, cold calling, organising famils, hosting site inspections, managing follow-up, managing your CRM and reporting - there are so many tasks that make up a hotel sales professional's day.
• The ability to focus, prioritise, time block, manage tasks and meet deadlines is vital to doing the job well.
• Sales and Service Agent by Mossala Island Resort, with a total of 31 cottages, Caravan Area and Tent Area, in Houtskar (Aland Islands).
• Operational system: Sirvoy Hotel Management Software.

Unemployment status.

• Welcoming our customers at the airport, providing excellent levels of customer service and helping with any queries.
• Supporting our third-party service partners to ensure the check-in process is performed correctly and to our company standards.
• Effective co-ordination of both the landside and airside operations.
• Undertaking quality checks and ensuring safe practices are carried out at all times.
• Safety reporting, ensuring all incidents are recorded and investigated.
• Working with our third-party partners and Jet2.com and Jet2holidays colleagues, to drive a 'One Team' ethos in all areas.
• There may be the requirement to travel to support other airports.
• Customer service representative of Jet2.com, based in Roma Fiumicino Airport.
• Operational platforms: LS1 system, INK system and WorldTracer system.
• This is a hands-on role, interacting with our customers and working as an ambassador for our brand values.
• This position involves working on a rostered shift basis and requires flexibility to support our flying programme.

• 4 months winter seasonal job.
• Calls on prospects to solicit business, analyzes requirements of function, outlines available hotel facilities and services offered, and quotes prices for individuals customers & groups.
• Verifies reservations by letter, or draws up contract and obtains signatures.
• May serve as convention advisor or coordinator during function to minimize confusion and resolve problems, such as space adjustment and need for additional equipment and mail advance brochures to prospective customers.
• From networking, prospecting, cold calling, organising famils, hosting site inspections, managing follow-up, managing your CRM and reporting - there are so many tasks that make up a hotel sales professional's day.
• The ability to focus, prioritise, time block, manage tasks and meet deadlines is vital to doing the job well.
• Sales and Service Agent by Arctic SnowHotel & Glass Igloss, with a total of 39 igloos and 20 ice suite rooms, in Rovaniemi.
• Operational platform: Mews, Fareharbor, Vostio & Bizzon.

Unemployment status.

• 6 months summer seasonal job.
• Calls on prospects to solicit business, analyzes requirements of function, outlines available hotel facilities and services offered, and quotes prices.
• Verifies reservations by letter, or draws up contract and obtains signatures.
• May serve as convention advisor or coordinator during function to minimize confusion and resolve problems, such as space adjustment and need for additional equipment and mail advance brochures to prospective customers.
• From networking, prospecting, cold calling, organising famils, hosting site inspections, managing follow-up, managing your CRM and reporting - there are so many tasks that make up a hotel sales professional's day.
• The ability to focus, prioritise, time block, manage tasks and meet deadlines is vital to doing the job well.
• 4 Star Hotel with 76 rooms.
• Operational platform: Cenium and Mews.

• Lead and perform all front desk duties including check-outs, check-ins, reservations, guest phone messages and special requests.
• Supervisors need to ensure that guests experience a great stay.
• Keep front desk clean, tidy and supplied with all the necessary supplies, greet, communicate with and welcome guests, keep the office in order, answer all the customers' questions and address their complaints and answer all incoming calls and redirect them or keep messages.
• Setting goals for performance and deadlines in ways that comply with company's plans and vision, organizing workflow and ensuring that employees understand their duties or delegated tasks and monitoring employee productivity and providing constructive feedback and coaching.
• 3 Plus Star Hotel with 518 rooms.
• Operational platform: Mews.

• Check-in, meet and greet, check-out daily closing invoices, guest services, cash and invoices management, preparing daily documents for housekeeping, kitchen and reception departments.
• 3 Star Hotel with 42 rooms.
• Operational platform: Ericsoft.

• Daily closing invoices, guest services, check-in & check-out, selling activities, preparing daily documents for housekeeping, maintenance, kitchen and reception departments.
• 4 Star Hotel in Rovaniemi, with 60 suites.
• 5 months of seasonal winter job.
• Operational platform: Opera and MaraPlan.

Unemployment status

• Calling outbound customer regarding smartphones offers & promotions.
• Call center service of Tim mobile Italia.

Unemployment status.

• Managing check-in and check-out, dinner list, any guests enquiries, selling resort activities, managing airport transfers for departing and arriving flights.
• 4 star Hotel.
• Operational platform: Hotellinx and MaraPlan.

• Started 10th April 2015 as 'Ticket Office Agent' and 'Trainer systems' with 'ARE group handling and selling ticketing services of 'Vueling Airlines', 'Jet2.com', 'Neos Air', 'Lufthansa', 'Swiss Air', 'Air Italy', 'Air Baltic', 'Eurowings and Germanwings', 'SAS', 'Wizz Air', 'Tap Portugal', 'Aegean Airlines', 'Thai Airways', 'Air Canada', 'Norwegian Airlines', 'Singapore Airlines', 'Air Arabia', 'Ukraine International Airlines' and 'Czech Airlines'.
• Certificated to sell 'ESTA', 'ETA', 'Visas for Cuba and Australia'.
• IATA member certificated to work with Amadeus BSP system and Skyspeed system.
• Based in Rome Fiumicino Airport Terminal 3.

• 'Ramp Agent' and 'Fly Dispatcher' (Load Control and Weight and Balance), with 'Consulta S.p.a.' (from 15th October 2014 to 31st March 2015) handling 'Turkish Airlines', 'Air India', 'Royal Air Maroc', 'Pegasus Airlines', 'Blue Air', 'Meridiana Fly' and 'IsrAir'.
• Based in Rome Fiumicino Airport.

• Flight attendant, based in Palermo.
• Working for low-cost airline, flying all around Europe.
• 250 hrs on duty.

• Customer service agent, check-in and boarding flights.
• Handling Gulf Air, Malaysia Airlines, Tarom, Azerbaijan Airlines, Uzbekistan Airlines, Air Malta, Air Mauritius, Alitalia, Royal Air Maroc, Tunis Air and Sri Lankan Airlines.
• Working with 'Sabre System and solutions', 'Altea and Amadeus System' and 'Sita System'.
• Based in London Heathrow Terminal 4.