NIHAD ENNAHIRI
Renate
Summary
Energetic customer-focused candidate eager to put excellent communication and interpersonal skills into practice.
High energy worker with a deep sense of teamwork and dedication to provide elevated service and unforgettable guest experiences.
Overview
6
6
years of professional experience
Work History
Head Hostess
Palm Heights Hotel *****
01.2023 - Current
- Welcome and greet guests warmly smiling.
- Document reservations, alert servers and managers of large groups.
- Assign work tasks and coordinate activities of dining room personnel to provide prompt and successful service.
- Take reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Govern dining area with natural leadership talents and organizational strategies focused on balancing guests and business needs.
- Train new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cultivate positive guest relations by managing information and orchestrating speedy seating.
- Accommodate special seating requests for guests to enhance satisfaction.
- Ensure every space is set up properly and clean.
- Ensure to build customer loyalty.
- Menu checking, printing and changing.
- Knowledge of Opera, Open Table and 7rooms.
Hostess
Il Baretto Fine Dining Restaurant
08.2021 - 12.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed them of accurate wait times.
- Managed seating chart and monitored restaurant activity to keep constant and efficient dining flow.
- Greeted customers warmly with smile upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Developed and maintained knowledge of menu items and daily specials to accurately respond to customer queries.
- Ranged VIP guests’, groups and events reservations.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Knowledge of 7Rooms, Tissl and Tevalis.
Travel Agent
Marben SRL
02.2020 - 07.2021
- Arranged travel accommodations for groups, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotels and rental car reservations.
- Resolved travel issues, refunds and complaints.
- Knowledge of Sabre.
Marketing Assistant
Spadafora SNC
12.2018 - 11.2019
- Contributed to weekly team meetings and brainstorming sessions.
- Generated leads through phone calls, emails and face-to-face interactions.
- Updated spreadsheets with statistical, financial and non-financial information.
- Used lead generation software to create organized lists of prospective customers.
- Organized and coordinated various events representing the company at multiple conferences.
- Managed company social media, emails and schedules
- Identified appropriate marketing channels and target customers for campaigns.
Travel Agent
Cisalpina Tours SPA
02.2018 - 10.2018
- Arranged flights, accommodations and services to big companies (PWC, KPMG, TENOVA).
- Knowledge of Sabre, Galileo and Pico.
- Maintained accurate records of bookings, payments and phone calls.
- Handled complaints, refunds and travel issues.
- Attended travel seminars and conferences.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
Education
Booking Agent And Tour Operator Classes -
Idea Lavoro
Milan, Italy2020
Certificate CSTOE Tourism, Mice and Events -
UET
Milan, Italy2018
High School Diploma - Tourism and Languages
ISS Martino Bassi
Seregno, Italy2017
Skills
- Organization and Time Management
- Positive attitude and resilient personality
- Eager to meet challenges
- Microsoft Office 365, outlook knowledge
- Relationship builder
- Customer Loyalty
- Multitasking and possess of strategic thinking skills
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Timeline
Head Hostess
Palm Heights Hotel *****
01.2023 - Current
Hostess
Il Baretto Fine Dining Restaurant
08.2021 - 12.2022
Travel Agent
Marben SRL
02.2020 - 07.2021
Marketing Assistant
Spadafora SNC
12.2018 - 11.2019
Travel Agent
Cisalpina Tours SPA
02.2018 - 10.2018
Booking Agent And Tour Operator Classes -
Idea Lavoro
Certificate CSTOE Tourism, Mice and Events -
UET
High School Diploma - Tourism and Languages
ISS Martino Bassi
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