Nikol Toteva
Como
Summary
Optimistic and personable Tour Host with a passion for meeting new people and sharing the traditions and customs of Italy with guests. Exceptional skills in customer relations offering creativity with out-of-the-box concepts on a daily basis. Passion for cultivating unforgettable travel experiences. Talented at various photography styles, ability to use a variety of photoshop tools, and providing innovative suggestions. Not afraid to face the unfamiliar and always ready to deliver.
Overview
9
9
years of professional experience
Work History
Tour Host/ Trip Operations Lead
Untold Italy Tours
10.2023 - Current
- Developed strong relationships with local vendors, negotiating favorable prices and guaranteeing quality services for clients.
- Organized engaging cultural activities for clients during tours, promoting immersion in local customs and traditions.
- Managed budgets effectively, ensuring cost-efficient allocation of resources while maintaining high-quality experiences for clients.
- Streamlined tour logistics for smoother operations, ensuring timely departures and arrivals at destinations.
- Worked closely with other tour leaders and support staff to ensure a cohesive and effective team operation.
English Teacher
Wall Street English
10.2019 - Current
- Wall Street English, Como October 2019 — Present
- Developed language learning strategies for students both children and adults who face difficulties.
- Collaborated with fellow teachers to streamline lesson plans, share creative activities and accelerate student learning.
- Coordinated theme days both inside and outside classrooms to encourage interest in speaking listening, resulting in significant increase in test scores.
- Utilized multimedia strategies and technology to convey information in fresh and stimulating ways.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
Restaurant Manager
The Brick
03.2015 - 08.2019
- Responsible for overseeing all restaurant operations to promote successful business tactics.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Strategically developed effective marketing plans to increase sales and profits by 10% while managing costs.
- Developed advertisements with impactful messages to stimulate engagement and reach target audiences.
- Developing employee performance reviews 30-60-90 annually.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Education
Instagram For Business - Business
International Open Academy
Dublin03.2021
Bachelor of Science - Marketing
Georgia College And State University
Milledgeville, Georgia05.2016
Associates of Science - General Studies
Georgia Military College
Milledgeville, Georgia06.2015
High School Diploma -
Baldwin High School
Milledgeville, Georgia05.2011
Skills
- Project Coordination
- Adaptability and Flexibility
- Guest Relations
- Multilingualism
- Travel Route Planning
- Logistics Management
Websites
Accomplishments
- TEFL 120+ hours , 18 Alexander Place, United Kingdom
- ICOES Instagram for Business, course with International Open Academy
- Currently enrolled in Fundamentals of Digital Marketing course offered by Google Digital Workshop
- Article written for Italian Magazine- La Dolce Vita Lifestyle Magazine
- Multiple virtual interviews to give insight on life in Italy as a foreigner and used opportunity to promote Lake Como
- Virtual Tour Guide for the city of Como, Italy through Instagram LIVE
- Participant of Seville, Spain photography workshop and selected for Marrakesh, Morocco photography workshop- Photos were published on letmeitalianyou.com
- Collaborated with well known Lake Como enthusiasts and attended events at Hilton Como that introduced products and projects related to the community
- Self-taught in Lightroom, Adobe Photoshop, Wordpress, Canva
Languages
Bulgarian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
Timeline
Tour Host/ Trip Operations Lead
Untold Italy Tours
10.2023 - Current
English Teacher
Wall Street English
10.2019 - Current
Restaurant Manager
The Brick
03.2015 - 08.2019
Instagram For Business - Business
International Open Academy
Bachelor of Science - Marketing
Georgia College And State University
Associates of Science - General Studies
Georgia Military College
High School Diploma -
Baldwin High School
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