Dynamic professional with a proven track record in problem-solving and client relationship management, honed across roles at Iliad Italia S.p.A and the hospitality sector. Excelled in enhancing customer experience and achieving targets.
Consulting and supporting users with iliad products and services (pre-sales and after-sales), emphasizing Customer Experience, problem solving and achieving assigned targets.
• Collaboration with colleagues on processes and procedures for Mobile and Fiber services.
• Monitoring the store’s KPIs..
• Coordination with the facility team for maintenance management and the marketing team for installation of displays and setups.
Conducted inventory checks and replenished stock as needed.
Oversaw and updated restaurant's website.
Performed daily operational tasks in a restaurant setting, such as:
• Setting up the dining area
• Table service
• Explaining products to customers
• Cleaning and organizing the workstation
• Handling delivery and take-away orders
• Welcoming and seating customers
• Table service
• Cleaning and resetting tables
• Cleaning and organizing the dining area
• Setting up the dining area
• Food runner
• Welcoming and seating customers
• Taking customer orders
• Setting up the dining area
• Table service
• Cleaning and resetting tables
• Cleaning and organizing the dining area
• Food runner
Managed TBS and offered technical assistance for GeCo2010 software in a condominium management setting as an intern.
I also had HTML, PHP, and PostgreSQL lessons for management of database and development of websites.