Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nilson Carlos Lisboa Neto

Nilson Carlos Lisboa Neto

Berlin

Summary

Dynamic professional with a proven track record in problem-solving and client relationship management, honed across roles at Iliad Italia S.p.A and the hospitality sector. Excelled in enhancing customer experience and achieving targets.

Overview

7
7
years of professional experience

Work History

Store Consultant Specialist

Iliad Italia S.p.A
09.2023 - Current

Consulting and supporting users with iliad products and services (pre-sales and after-sales), emphasizing Customer Experience, problem solving and achieving assigned targets.

• Collaboration with colleagues on processes and procedures for Mobile and Fiber services.

• Monitoring the store’s KPIs..

• Coordination with the facility team for maintenance management and the marketing team for installation of displays and setups.

Runner

Don Juan Ristorante Argentino
10.2021 - 08.2023

Conducted inventory checks and replenished stock as needed.

Oversaw and updated restaurant's website.

Performed daily operational tasks in a restaurant setting, such as:

• Setting up the dining area

• Table service

• Explaining products to customers

• Cleaning and organizing the workstation

• Handling delivery and take-away orders

Assistant Waiter

El Carnicero
09.2020 - 01.2021

• Welcoming and seating customers

• Table service

• Cleaning and resetting tables

• Cleaning and organizing the dining area

• Setting up the dining area

• Food runner

Waiter

Ristorante Itinerario
12.2019 - 07.2020

• Welcoming and seating customers

• Taking customer orders

• Setting up the dining area

• Table service

• Cleaning and resetting tables

• Cleaning and organizing the dining area

• Food runner

Help Desk Training Internship

TMAX Lab S.R.L.S
06.2018 - 09.2018

Managed TBS and offered technical assistance for GeCo2010 software in a condominium management setting as an intern.

I also had HTML, PHP, and PostgreSQL lessons for management of database and development of websites.

Education

Computer Science - Computer Programming

Istituto Istruzione Superiore “A. MEUCCI “
Massa, Italy
06.2019

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships
  • MS office
  • Analytical thinking
  • Issue resolution
  • Customer relationship management
  • Public speaking
  • Client engagement
  • Continuous improvement
  • Client rapport
  • Quality assurance
  • Question based sales
  • Work under pressure
  • Punctual
  • TBS

Languages

Portuguese
Italian
English

Timeline

Store Consultant Specialist

Iliad Italia S.p.A
09.2023 - Current

Runner

Don Juan Ristorante Argentino
10.2021 - 08.2023

Assistant Waiter

El Carnicero
09.2020 - 01.2021

Waiter

Ristorante Itinerario
12.2019 - 07.2020

Help Desk Training Internship

TMAX Lab S.R.L.S
06.2018 - 09.2018

Computer Science - Computer Programming

Istituto Istruzione Superiore “A. MEUCCI “
Nilson Carlos Lisboa Neto