NI LUH JULIARTINI
Bali
Summary
By utilizing my proven leadership experience and proven problem solving skills, I will work on improving customer service score and guests retention through effective training of team members,understanding guests needs,offering personalized and proffesional service as well as listening and understanding to team members suggestions and needs. Related Training Fire prevention and safety Security and boom threat Basic first aid Problem Solving and upselling Food and Beverage service Key Strength Resort & Hotel Service Food & Beverage Service Hosting Administration Customer Service Handling basic monthly outlet report Problem Handling Inventory and requisition Team playing Excellent communication skills
Overview
8
8
years of professional experience
4
4
Certification
Work History
F&B Supervisor
Emerald Maldives Resort And Spa
04.2020 - Current
- Took charge of an All-Day dinning buffet restaurant which offers Multi-National cuisine and assortment of beverages as well as private and honeymoon dinners
- Key Responsibilities
- Oversee all front and back of the house restaurant operations
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
- Maintain quality control for all food served
- Analyze staff evaluations and feedback to improve the customer’s experience
- Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
- Oversee health code compliance and sanitation standards
- Seek ways to cut waste and decrease operational costs
- Generate weekly, monthly, and annual reports
- Train new employees and provide ongoing training for all staff
- Sitting guests,taking their orders,serving and clearing to ensure cleanliness.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Food and Beverage Supervisor
Varu By Atmosphere Resort And Spa
08.2019 - 03.2020
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Worked with qualified chef to diversify menu with new offerings.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food inventory and supplies to prevent waste.
- Supervised food presentation and plating to enhance visual appeal.
- Planned and executed promotions and special events in close collaboration with management.
- Controlled food costs and managed inventory.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Controlled expenses and boosted profitability by managing food and labor costs.
F&B Supervisor
Anantara veli Resorts
01.2017 - 01.2019
- This laid a firm foundation on my leadership path
- I was mentored and taught key leadership skills as well as bringing a team together.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Senior Hostess
Anantara Dhigu Resort And Spa
01.2016 - 01.2017
- More key roles were assigned to me which made me more creative and more experienced.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Accommodated special seating requests for guests to enhance satisfaction.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Relayed guest comments or suggestions to manager on duty for further action.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Advised customers about special offerings and menu items to help drive sales.
- Took initial drink orders and relayed information to wait or bar staff.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Hostess
Anantara Dhigu Resort And
01.2014 - 01.2016
- Check the reservation book for reservations for the next meal period
- Distribute reservations among all servers equally, informing them of all information necessary
- Always answer the phone politely using a friendly tone and being informative
- Assist Servers in serving and taking orders as well as resetting tables if need be.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Opened and closed seating sections according to volume of guests.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Sales Representative
Island Breeze Ptd.ltd
01.2011 - 01.2014
- Key figure in promoting business and to upselling the products available.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Waitress
Bali Palm Resort and Spa
01.2010 - 01.2011
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Diploma Degree Management - Business Administration And Management
International Business Management Institute
Berlin Germany 09.2022
Diploma Hotelier - Hotel Management
Mediterranean Hotels Instit
Bali Indonesia Skills
- MS office
- MS powerpoint
- Micros
- Opera
- Fidelio
- MS Excel
- Internet and Emailing
- Operations and Procedural Knowledge
- Safe Food Handling Practices
- Control Inventory Costs
- Food Safety and Sanitation
- Work Procedures Evaluation
- Strategy Management
- Reading Comprehension
- Managing Reservations and Large Parties
- Maintain Records
- Facility Policies and Procedures
- Catering Services
- Concessions Management
- Organize Supplies
- Greeting and Seating Guests
- Data Entry Software
- Supplies Forecasting
- Travel Arrangements
- Monthly Forecasting
- Hospitality Management
- Guest Satisfaction
- Employee Performance Evaluations
- Developing Menus
- Rotation Procedures
Certification
- Area of certification Training - Timeframe
- Area of certification, Company Name - Timeframe
- Area of expertise License - Timeframe
- Certified Job Title, Company Name - Timeframe
- Licensed Job Title - Timeframe
Languages
English
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
Japanese
Beginner (A1)
Timeline
F&B Supervisor
Emerald Maldives Resort And Spa
04.2020 - Current
Food and Beverage Supervisor
Varu By Atmosphere Resort And Spa
08.2019 - 03.2020
F&B Supervisor
Anantara veli Resorts
01.2017 - 01.2019
Senior Hostess
Anantara Dhigu Resort And Spa
01.2016 - 01.2017
Hostess
Anantara Dhigu Resort And
01.2014 - 01.2016
Sales Representative
Island Breeze Ptd.ltd
01.2011 - 01.2014
Waitress
Bali Palm Resort and Spa
01.2010 - 01.2011
Diploma Degree Management - Business Administration And Management
International Business Management Institute
Diploma Hotelier - Hotel Management
Mediterranean Hotels Instit
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