Nirmal Ridma Fernando Warnakulasuriya
Assistant Manager
Milan
Summary
Driven manager with a proven track record at Velox Imballaggi, enhancing customer satisfaction and fostering a positive work environment. Skilled in staff management and multitasking, adept at workforce planning and employee relations. Successfully boosted team productivity and efficiency, ensuring high-quality service delivery and operational excellence. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
Velox Imballaggi
Inzago
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering positive work environment.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various projects tasks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed strong working relationships with staff, fostering positive work environment.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Manager
St. Antony Tire Shop
Kattimahana
01.2021 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Managed over 50 customers per day
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
Education
GED -
I.T.C.T. Bordoni
Pavia, Italy 09.2018 - 06.2020
Diploma - Human Resources Management
NIBM
Sri Lanka 07.2020 - 01.2022
Certificate Course - Business Administration And Management
BCI
Sri Lanka 01.2021 - 12.2021
Skills
Employee Relations
Languages
English
Upper intermediate (B2)
Italian
Upper intermediate (B2)
Spanish
Beginner (A1)
Timeline
Assistant Manager
Velox Imballaggi
03.2022 - Current
Manager
St. Antony Tire Shop
01.2021 - 02.2022
Certificate Course - Business Administration And Management
BCI
01.2021 - 12.2021
Diploma - Human Resources Management
NIBM
07.2020 - 01.2022
GED -
I.T.C.T. Bordoni
09.2018 - 06.2020
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