Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Nirmal Ridma Fernando Warnakulasuriya

Nirmal Ridma Fernando Warnakulasuriya

Assistant Manager
Milan

Summary

Driven manager with a proven track record at Velox Imballaggi, enhancing customer satisfaction and fostering a positive work environment. Skilled in staff management and multitasking, adept at workforce planning and employee relations. Successfully boosted team productivity and efficiency, ensuring high-quality service delivery and operational excellence. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Manager

Velox Imballaggi
Inzago
03.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Promoted teamwork within workplace by encouraging collaboration among staff members on various projects tasks.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Manager

St. Antony Tire Shop
Kattimahana
01.2021 - 02.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed over 50 customers per day
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved marketing to attract new customers and promote business.

Education

GED -

I.T.C.T. Bordoni
Pavia, Italy
09.2018 - 06.2020

Diploma - Human Resources Management

NIBM
Sri Lanka
07.2020 - 01.2022

Certificate Course - Business Administration And Management

BCI
Sri Lanka
01.2021 - 12.2021

Skills

Employee Relations

Workforce Planning

New Employee Orientation

Staff Management

Payroll Administration

Multitasking Abilities

Languages

English
Upper intermediate (B2)
Italian
Upper intermediate (B2)
Spanish
Beginner (A1)

Timeline

Assistant Manager

Velox Imballaggi
03.2022 - Current

Manager

St. Antony Tire Shop
01.2021 - 02.2022

Certificate Course - Business Administration And Management

BCI
01.2021 - 12.2021

Diploma - Human Resources Management

NIBM
07.2020 - 01.2022

GED -

I.T.C.T. Bordoni
09.2018 - 06.2020
Nirmal Ridma Fernando WarnakulasuriyaAssistant Manager