Summary
Overview
Work history
Education
Skills
Custom
Languages
Accomplishments
Personal Information
Education
Certification
Languages
References
Timeline
Generic

Nithila Polwaththage Gomis

DUNSTABLE,Central Bedfordshire

Summary

Mechanical Engineering graduate with a 2:1 degree from the University of Hertfordshire, possessing expertise in design, CAD, and manufacturing. Demonstrated leadership and customer service experience, complemented by strong communication and organizational skills. Holds a valid SIA Door Supervisor Security Licence, showcasing commitment to safety and regulatory compliance. Versatile background in engineering, retail, healthcare, and security reflects adaptability and a focus on delivering effective solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Customer Assistant/Step-up-Shift leader

Tesco express
Dunstable, Central Bedfordshire
10.2022 - Current
  • Advised customers on product availability, pricing, and location, handling over 100 customer interactions per shift with a 95% satisfaction rate.
  • Provided warm, positive customer care from arrival to departure, boosting customer retention by 30% through personalized service and encouragement of repeat visits.
  • Maintained sales floor stock levels, reducing out-of-stock incidents by 20% through consistent monitoring and regular replenishments.
  • Resolved customer issues effectively using strong interpersonal skills and conflict resolution techniques, achieving a resolution success rate of over 90%.
  • Enhanced customer satisfaction by implementing forward-thinking strategies that addressed individual needs, increasing overall customer happiness scores by 25%.
  • Coordinated logistical operations for safe transportation, storage, and sale of goods, improving efficiency in stock management by 15%.

Crew Member

McDonalds
Dunstable, Central Bedfordshire
11.2021 - 09.2022
  • Worked fast and accurately to meet customer needs and service goals.
  • Trained in food safety and hygiene practices.
  • Attended to customers with friendly and accurate service.
  • Acted as team player by helping colleagues finish their tasks.
  • Flexibly took on various roles to support workflow.

Front of House Staff/Cashier

The Mouth
08.2019 - 11.2019
  • Greeted and seated customers warmly to create a welcoming atmosphere.
  • Handled online and telephone reservations efficiently.
  • Demonstrated extensive knowledge of the menu to assist guests.
  • Provided checks to guests post-meal, ensuring accuracy and efficiency.

Youth Swimming Coach

Lyceum International School
Colombo, Sri Lanka
07.2017 - 07.2019
  • Effectively communicated with children aged 6-12, coaching basic swimming styles to enhance their swimming skills and confidence.
  • Planned and delivered engaging, fun sessions that significantly improved children's enthusiasm and participation in swimming activities.

Education

Bachelor of Engineering (with Honours) – Beng (Hon) (YR3) - Mechanical Engineering

University of Hertfordshire
United Kingdom
09/2022 - 05/2025

BTEC LEVEL 3 DIPLOMA: National Extended Engineering (YR2) - Engineering

Central Bedfordshire College
Dunstable
09/2020 - 05/2022

GCSE's - GCSE'S

Lyceum International School
Sri Lanka

Certificate in Basic Rescue - National Body for Life Saving and Water Safety

Life Saving Association of Sri Lanka
Sri Lanka
08/2017 - 09/2017

Skills

  • Qualified Swimmer/Lifeguard
  • Fluent English and Sinhala speaker
  • Computing skills
  • Youth Swimming Coach
  • First Aid Qualification
  • Customer service
  • Adaptability
  • Team working skills

Custom

As a friendly, sociable, and active individual, I play football and cricket. In Sri Lanka, I have previously broken the 100m free-style record at school in addition to being a qualified swimmer with two championships. I enjoy reading fiction and adventure books which allows me to exercise the innovative parts of my thought processes, which in turn expands my problem-solving skills.

Languages

Sinhala

Accomplishments

  • Honored with a Second Class Upper Division (2:1) in BEng (Hons) Mechanical Engineering from the University of Hertfordshire in 2025, in recognition of strong academic performance and engineering expertise.
  • Honored with the Best Achievement Award for Engineering from Central Bedfordshire College in 2022, in recognition of exceptional performance and contributions to the engineering program.
  • In Sri Lanka, I have previously broken the 100m free-style record at school in addition to being a qualified swimmer with two championships.

Personal Information

Education

Current

Certification

  • Valid Driver's License, issued in 2023.
  • SIA Door Supervisor Security Licence, issued in 2025

Languages

6

References

References available upon request.

Timeline

Customer Assistant/Step-up-Shift leader

Tesco express
10.2022 - Current

Crew Member

McDonalds
11.2021 - 09.2022

Front of House Staff/Cashier

The Mouth
08.2019 - 11.2019

Youth Swimming Coach

Lyceum International School
07.2017 - 07.2019

Bachelor of Engineering (with Honours) – Beng (Hon) (YR3) - Mechanical Engineering

University of Hertfordshire
09/2022 - 05/2025

BTEC LEVEL 3 DIPLOMA: National Extended Engineering (YR2) - Engineering

Central Bedfordshire College
09/2020 - 05/2022

GCSE's - GCSE'S

Lyceum International School

Certificate in Basic Rescue - National Body for Life Saving and Water Safety

Life Saving Association of Sri Lanka
08/2017 - 09/2017

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Nithila Polwaththage Gomis