Accomplished Analyst with a proven track record at Tata Consultancy Services, where I spearheaded process optimizations and efficiency improvements. Expert in Microsoft Office and MS Excel, I excel in analytical thinking and team leadership, significantly enhancing collaboration and client satisfaction. My approach to problem-solving and project management has consistently driven positive change and operational excellence.
Hi, I’m
Nitya Venugopalan
Milan
Summary
Overview
5
years of professional experience
Work History
Tata Consultancy Services
Analyst
04.2023 - Current
Job overview
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Oversaw a team of over 20 support executives in a production environment to ensure timely delivery.
- Handled a client-facing role on-site for a leading European bank.
- Consulted regularly with customers on project status, proposals and technical issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
Tata Consultancy ServicesKochi
Technical Lead
05.2020 - 03.2023
Job overview
- Led a team of 30 support executives in a production environment
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
- Evaluated and recommended new tools and technologies that resulted in increased development efficiency and up-to-date technical skillsets within the team.
- Provided educational expertise and mentoring to junior team members.
- Facilitated knowledge sharing sessions, strengthening team expertise and fostering collaborative work environment.
Education
Nehru College of Engineering And Research CentreThiruvilwamala, Thrissur
Bachelor of Technology from Electronics And Communication Engineering
03-2016
University Overview
Skills
- Unix
- C, C, SQL, COBOL
- Analytical thinking
- MS Excel
- Time management
- Team collaboration and leadership
- Documentation and reporting
- Project management
- Workflow Analysis
- Issue identification
- System analysis
- Evidence-based decision making
Accomplishments
Accomplishments
- Supervised team of 21 staff members.
- Received several appreciations from customers for excellent support.
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Italian
Beginner (A1)
Timeline
Analyst
Tata Consultancy Services
04.2023 - Current
Technical Lead
Tata Consultancy Services
05.2020 - 03.2023
Nehru College of Engineering And Research Centre
Bachelor of Technology from Electronics And Communication Engineering
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