Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Niusha Naimi

Niusha Naimi

ROME

Summary

Employee Service Representative with 2 years of human resources experience acts as first point of contact for employee benefit programs, payroll support and HR policy inquires, issues and requests. Leverages advanced computer proficiency to maintain information systems, prepare documentation and process paperwork. Employs strong analytical and critical thinking skills to interpret and compute large volumes of data and deliver outstanding service to internal and external employees. Knowledgeable Ticketing Agent adept at solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills.

Overview

7
7
years of professional experience

Work History

Employee Relations Officer

Consulenza E42 S.r.l.
09.2021 - Current
  • Conducted employee follow-up calls and performed additional research to develop in-depth understanding of employee needs.
  • Delivered accurate, consistent and timely responses to HR process, system and policy requests and maintained contact until request was resolved.
  • Processed employee job and personal data into HR system and audited data entry and transactions for accuracy.
  • Performed basic administration processing and approval of transactions, data input and verification of documentation.

Voluntary Worker

Save The Children
01.2017 - Current
  • Assisted with special events and programs.
  • Assisted with event coordination and on-site support.
  • Coordinated food, clothing, and household items for disadvantaged individuals and families.
  • Maintained and updated database of information for organization.
  • Coordinated and managed volunteer activities for community service projects.

Check-in Agent

Ata Airport (for American Airlines)
05.2018 - 11.2018
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
  • Reviewed tickets, identification and passports to verify traveler identity.
  • Passenger security checks through questions to understand the psychology of the travelers.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Education

Bachelor's Degree - International Cooperation And Development

University La Sapienza
Rome
07.2019

Skills

  • Organizational Systems
  • Proactive
  • Team Worker
  • Problem solver
  • Quick learn

Hobbies

  • Act
  • Read books
  • Cooking
  • Diy

Languages

Italian
Bilingual or Proficient (C2)
Persian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
French
Elementary (A2)

Timeline

Employee Relations Officer

Consulenza E42 S.r.l.
09.2021 - Current

Check-in Agent

Ata Airport (for American Airlines)
05.2018 - 11.2018

Voluntary Worker

Save The Children
01.2017 - Current

Bachelor's Degree - International Cooperation And Development

University La Sapienza

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Niusha Naimi