NKHESANI MARCIA MATHOSI
Customer Care Case Manager
Johannesburg
Summary
I am a reliable, self-motivated, and enthusiastic Customer Care Case Manager with a passion for delivering excellent customer service. I thrive in meeting targets and possess a keen eye for detail and identifying irregularities. I consider myself an exceptional team player with a strong ability to organize, lead, and train teams. With a results-oriented approach, I have a proven track record of improving service quality and expanding customer bases.
I excel in communication and relationship-building, consistently fostering customer loyalty and confidence. Adaptable to new environments and quick to learn new processes, I am highly efficient in multitasking and prioritizing tasks to achieve outstanding results. In addition, I am fluent in 9 of South Africa's 11 official languages, which allows me to engage effectively with people from diverse backgrounds.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Customer Relations Case Manager
Stellantis South Africa
Johannesburg
03.2023 - Current
- Responsible for customer relationships after the sale or service process is complete, and continue to work with customers to keep them up to date on products and services to maintain that relationship
- Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety
- Building long-term relationships with customers and establishing brand loyalty
- Attend clients' complaints and resolve issues promptly
- Work with internal departments to ensure the company meets clients' expectations
- Oversee customer relationship management system
Customer Service Advisor
MTN South Africa
Johannesburg
02.2016 - 12.2022
- Taking inbound calls and deal with customer queries efficiently and effectively
- Assisting Customer with sim swap
- Assist customers in finding suitable products
- Maintain a friendly manner and calm, positive demeanor when handling complaints
- Canceling subscription
- Loading airtime for customers
- Blacklisting Cell phones
- Updating customer with promotions
- Checking customers' bills
- Assisting in training new staff members
- Giving customers the correct advice, after understanding their needs
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
Cashier
Rush Convenience Store
Johannesburg
01.2015 - 01.2016
- Checking Stock and making orders
- Liaise with Suppliers
- Operating the till
- Customer Service
Cashier
Kingpie
Johannesburg
04.2013 - 11.2014
- Checking Stock and making orders
- Liaise with Suppliers
- Operating the till
- Customer Service
Education
SECRETARIAL AND OFFICE ADMINISTRATION - General Office Practice, Introduction to PC, Reception & Switchboard Skills, Business English, Principles of Customer Service, Windows XP
BOSTON BUSINESS COLLEGE
Randburg 12.2009 - 01.2010
MATRIC -
SENWABAKGOLOLO HIGH SCHOOL
Tzaneen 01.2008 - 12.2008
Skills
- Positive attitude
- Self-motivated
- Customer orientated
- Clear Communication Skills
- Multilingual
- Willingness to Learn
- Computer literate (Microsoft Word, Excel, Outlook and PowerPoint)
- Leadership Skills
- Time Management
- Flexible Team Player
- Ability to 'Read' Customers
Contactablereferences
- Stellantis South Africa, Mr Keeran Bhagwadin, Manager, 071 890 0528
- CCI South Africa (MTN), Mr. Phillimon Matsemela, Supervisor, 084 608 4162
- Rush Convenience Store, Miss Cynthia Makumbila, Store Manager, 079 481 4349
- Kingpie Diepsloot, Miss Nombulelo Ludzsiya, Supervisor, 081 066 32662
Personal Information
- ID Number: 900912 1284 089
- Driving License: C1
Timeline
Customer Relations Case Manager
Stellantis South Africa
03.2023 - Current
Customer Service Advisor
MTN South Africa
02.2016 - 12.2022
Cashier
Rush Convenience Store
01.2015 - 01.2016
Cashier
Kingpie
04.2013 - 11.2014
SECRETARIAL AND OFFICE ADMINISTRATION - General Office Practice, Introduction to PC, Reception & Switchboard Skills, Business English, Principles of Customer Service, Windows XP
BOSTON BUSINESS COLLEGE
12.2009 - 01.2010
MATRIC -
SENWABAKGOLOLO HIGH SCHOOL
01.2008 - 12.2008
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