Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Certification
Languages
It Skills
Consent
Timeline
Generic
Noemi Nicola

Noemi Nicola

Bologna

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to brand awareness and customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CRM & Knowledge Base Professional

Safilo Spa
09.2022 - Current
  • Design and manage a knowledge management system to capture, store, and distribute critical information across Sales Reps and Customer Care Agents
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
  • Generated weekly and monthly reports to highlight customer service performance and measure milestones.
  • Trained staff on operating procedures and company services.

Senior CRM Consultant

Softlab Spa
09.2021 - 09.2022
  • Enable 1-to-1 communication at scale for Amplifon Italia.
  • Establish user journeys with Client and set them up operatively on Adobe Campaign.
  • Measure results and spot ways to improve usage of the CRM through automatization.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Identified patterns and trends in large data sets and provided actionable insights.

Digital Marketing and Customer Care Assistant Brand Manager @Pampers

Fater Spa
04.2020 - 07.2021
  • Contribute to Pampers digital growth through content creation across different touch-points (website, APP, social network)
  • Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
  • Launch Pampers presence on social media channels (Facebook + Instagram)
  • Develop and deploy customer care approach with objective to improve governance and decrease cost for ticket (website/APP form review, chatbot introduction)
  • Responded to customer needs through competent customer service and prompt problem-solving.

Marketing Assistant and Community Manager

Regione Lazio, Lazio Innova Spa
01.2020 - 06.2020
  • Scout and support regional firms (PMI) to be involved in Dubai Expo 2020.
  • Event organization with public administration.
  • Planned and executed promotional activities to drive community engagement (mainly via LinkedIn).
  • Provide engaging copy, image and video content for social media accounts.

Marketing Trainee

LifeSeeder Spa
06.2018 - 01.2020
  • Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
  • Attended industry events and trade shows to promote brand and build relationships with potential customers.

Education

Master of Science - Marketing Analytics and Metrics

LUISS Guido Carli University
Rome, Italy
07.2019

Bachelor of Science - Economics and Management of Innovation

Università Degli Studi Di Trieste
Trieste, Italy
07.2017

High School Diploma -

Liceo Classico "Francesco Petrarca"
Trieste, Italy
06.2014

Intercultural Exchange Program
St. John's, Canada

Theology (seminars) -

Pontificia Università Gregoriana
Rome, Italy
06.2019

Skills

  • Project Management
  • Digital Communications
  • Customer Engagement
  • Creative Strategies
  • Public Image Advisement
  • Branding Support
  • Lead Generation Campaigns
  • Online Content Development

Additional Information

  • Collegio Universitario di Merito, Fondazione Tardini ONLUS, Rome, Italy, 2017-2019
  • Don Calabria ONLUS volunteer, Rome, Italy, 2018

Personal Information

Date of Birth: 06/22/1995

Certification

  • Scrum Product Owner certified, 2022

Languages

  • Italian: Mother tongue
  • English: Advanced (C1)
  • French: Elementary (A2)

It Skills

Salesforce, Adobe Campaign, Confluence, Jira, SQL, Microsoft Excel

Consent

I authorize the use of my personal data in compliance with GDPR 679/16

Timeline

CRM & Knowledge Base Professional

Safilo Spa
09.2022 - Current

Senior CRM Consultant

Softlab Spa
09.2021 - 09.2022

Digital Marketing and Customer Care Assistant Brand Manager @Pampers

Fater Spa
04.2020 - 07.2021

Marketing Assistant and Community Manager

Regione Lazio, Lazio Innova Spa
01.2020 - 06.2020

Marketing Trainee

LifeSeeder Spa
06.2018 - 01.2020

Master of Science - Marketing Analytics and Metrics

LUISS Guido Carli University

Bachelor of Science - Economics and Management of Innovation

Università Degli Studi Di Trieste

High School Diploma -

Liceo Classico "Francesco Petrarca"

Intercultural Exchange Program

Theology (seminars) -

Pontificia Università Gregoriana

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Noemi Nicola