Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Noemi Shadday Del Rosario Jordan

Genoa,GE

Summary

I consider myself as punctual,attentive and responsible, qualities I have acquired through my last work experiences.


Experienced with coordinating customer service operations efficiently, ensuring smooth and effective communication between departments and clients. Utilizes problem-solving skills to address and resolve customer concerns promptly. Track record of implementing process improvements that enhance customer satisfaction and team performance.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Health Care Assistant

03.2024 - Current
  • General assistance during night hours.
  • Collaboration in maintaining residual psycho-physical abilities.
  • Hygiene and personal care assisance.

Health Care Assistant

07.2023 - 03.2024
  • Assistance with dressing, daily hygiene, and feeding patients.
  • Assistance to non-self-sufficient patients with daily hygiene and personal care activities.
  • Carrying out activities related to the preparation and distribution of meals, respecting the individual's dietary needs ensuring assistance with their intake when necessary.

Health Care Assistant

04.2023 - 07.2023
  • Assistance in activities aimed at maintaining residual psycho-physical abilities, re-education and functional recovery.

Domestic Cleaner

10.2022 - 07.2023
  • Executed thorough cleaning tasks in residential spaces, ensuring high standards of cleanliness and organization.
  • Developed efficient cleaning schedules to optimize time management and service delivery.

Babysitter

08.2021 - 01.2022
  • Supervised children, ensuring safety and adherence to daily routines.
  • Developed engaging activities that fostered children's creativity and learning.
  • Communicated effectively with parents regarding children's progress and behavior.
  • Managed multiple tasks simultaneously while maintaining a calm and positive environment.

Housekeeper

07.2017 - 10.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Babysitter

09.2019 - 07.2020
  • Assisted with homework, enhancing children's academic skills and confidence.
  • Adapted care approaches based on individual needs of each child for optimal support.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Education

High School Diploma -

Vittorio Emanuele II-Ruffini
Genoa, Italy

Skills

  • Documentation skills
  • Complaint handling
  • Customer focus
  • Microsoft outlook, word, and Excel
  • Problem-solving
  • Excellent time management skills
  • Relationship building
  • Continuous improvement

Certification

  • "Tax assistance operator" Forma.temp course with Adecco - March 2024
  • "Healthcare assistant" ATS Schola Sanitas- February 2023
  • Zucchetti management - 2018

Languages

Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Intermediate (B1)

Timeline

Health Care Assistant

03.2024 - Current

Health Care Assistant

07.2023 - 03.2024

Health Care Assistant

04.2023 - 07.2023

Domestic Cleaner

10.2022 - 07.2023

Babysitter

08.2021 - 01.2022

Babysitter

09.2019 - 07.2020

Housekeeper

07.2017 - 10.2020

High School Diploma -

Vittorio Emanuele II-Ruffini

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Noemi Shadday Del Rosario Jordan