Noemi Shadday Del Rosario Jordan
Genoa,GE
Summary
I consider myself as punctual,attentive and responsible, qualities I have acquired through my last work experiences.
Experienced with coordinating customer service operations efficiently, ensuring smooth and effective communication between departments and clients. Utilizes problem-solving skills to address and resolve customer concerns promptly. Track record of implementing process improvements that enhance customer satisfaction and team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Care Assistant
03.2024 - Current
- General assistance during night hours.
- Collaboration in maintaining residual psycho-physical abilities.
- Hygiene and personal care assisance.
Health Care Assistant
07.2023 - 03.2024
- Assistance with dressing, daily hygiene, and feeding patients.
- Assistance to non-self-sufficient patients with daily hygiene and personal care activities.
- Carrying out activities related to the preparation and distribution of meals, respecting the individual's dietary needs ensuring assistance with their intake when necessary.
Health Care Assistant
04.2023 - 07.2023
- Assistance in activities aimed at maintaining residual psycho-physical abilities, re-education and functional recovery.
Domestic Cleaner
10.2022 - 07.2023
- Executed thorough cleaning tasks in residential spaces, ensuring high standards of cleanliness and organization.
- Developed efficient cleaning schedules to optimize time management and service delivery.
Babysitter
08.2021 - 01.2022
- Supervised children, ensuring safety and adherence to daily routines.
- Developed engaging activities that fostered children's creativity and learning.
- Communicated effectively with parents regarding children's progress and behavior.
- Managed multiple tasks simultaneously while maintaining a calm and positive environment.
Housekeeper
07.2017 - 10.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Babysitter
09.2019 - 07.2020
- Assisted with homework, enhancing children's academic skills and confidence.
- Adapted care approaches based on individual needs of each child for optimal support.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
High School Diploma -
Vittorio Emanuele II-Ruffini
Genoa, ItalySkills
- Documentation skills
- Complaint handling
- Customer focus
- Microsoft outlook, word, and Excel
- Problem-solving
- Excellent time management skills
- Relationship building
- Continuous improvement
Certification
- "Tax assistance operator" Forma.temp course with Adecco - March 2024
- "Healthcare assistant" ATS Schola Sanitas- February 2023
- Zucchetti management - 2018
Languages
Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Health Care Assistant
03.2024 - Current
Health Care Assistant
07.2023 - 03.2024
Health Care Assistant
04.2023 - 07.2023
Domestic Cleaner
10.2022 - 07.2023
Babysitter
08.2021 - 01.2022
Babysitter
09.2019 - 07.2020
Housekeeper
07.2017 - 10.2020
High School Diploma -
Vittorio Emanuele II-Ruffini