Nora Studholme

As Innovation Lead, my job is to identify opportunities and rapidly pilot new initiatives, technologies, business lines, and operations. I own every stage of a new Innovation, from data analysis, opportunity identification, design & scoping, reporting, and when the initiative is passing its impact-gates, full team leadership and management and P&L ownership. Some of the work I have done includes:

• Insurance Product Ownership: Managed a cross-functional team for this top company priority, working daily with Product, Engineering, Data, Clinical Operations, Sales and Finance to transition product offering and business model to support insurance; achieved objective within three months, massively exceeding KPI; responsible for assessing risks in insurance offering and regulation, reported to company leadership and stakeholders and owned mitigation strategy; now accounts for 40% of all visits (10% in 2024)
• Continuing Education Credit Program: Identified, developed, and launched continuing education credit program as key revenue driver and retention offering for customers; leveraged communication and marketing channels for GTM strategic launch; managed P&L and improved efficiency by 50% YoY
• Clinical Operations Efficiency & Innovation: Owned margins and operational efficiency on Clinical team, improved margins by 40%age points in 3 months
• Patient Success Team: Built and owned first patient focused team to drive revenue from bookings; increased patient bookings by 18% YoY
• Data and Analytics Team: Built and owned first data team, responsible for building out data infrastructure and visualization tools (Tableau), responsible for leading the company to become truly data-driven.

Similar role, responsible for owning the launch of new business units , experimenting with new product offerings, and managing and mentoring multi-national teams. Some of the business lines I owned include:

(1) Reporting to the COO, led complete business model transformation to move from in-person to product-led, remote, contractor-based work

• Owned cross-functional project team including legal, finance, sales, delivery, marketing, collaborated to lead change across 6 active countries
• Owned executive-level risk identification and mitigation, reporting, and full project design, measurement, and reporting; Resulted in expansion from 6 countries to 30 countries in under 6 mo; improved bottom line margins in another 6 months
• Program transformation design remained stable, allowing for exponential business growth covering 135 countries today

(2) Reporting to the CFO, created and launched product offering for an untapped customer set

• Owned product end-to-end from concept to GTM; built financial model and owned P&L for product line, grew into a top 3 business offering
• Acted as General Manager of the product, over time hired and managed team of 4 in product, sales, and support to drive growth of the offering
• Platform was responsible for 30% of revenue-driving placements through product in first year

(3) Led international expansion, including competitive data modeling and evaluation to determine impact and effectively balance supply and demand levers

• Developed and grew on-the-ground strategic partnerships in key expansion countries to support operational launch and community engagement
• Led cross-functional project group including legal, operations, and finance to define and execute on expansion strategy to countries in Latin America, Eastern Europe, and Africa
• Conducted ongoing data analysis to enhance performance of expansion operations
• Project managed cross-functional M&A due diligence for $20M acquisition opportunity

(4) Business owner for new payroll product; owned pilot strategy, business model development, innovation, iteration, and rollout working with one Product Manager, payroll product is now core product offering at the organization.

• Set strategy and led execution for Andela's engineer learning & training department the core revenue-generating function in the business at that time
• Founding member of the team, grew department to manage a distributed team of 9 high-performing curriculum and media developers
• Owned curriculum development & program management for engineering and professionalism curriculum serving of over 400 engineers across 5 countries
• Engineers placed in full time US technology roles after program
• Developed distributed and in-person partnerships with top learning programs reach to over 10,000 beginner tech learners across Africa
• Developed methodology for business-driven learning delivery and measurement
• Responsible for selection, implementation, and re-design of learning management system (LMS)

• Secured $15,000 seed funding, led by Davis Project for Peace
• Acted as the General Manager of the organization, managing areas including public/private partnerships, P&L, operations, and recruiting
• Built Fellowship partnerships with 4 top-tier US universities; managed international team of student fellows and local managers to deliver career-changing education to scores of learners
• Led expansion to Rabat, Morocco

• Managed book of 500+ partner corporations; >110% of quota every quarter
• On first strategic sales team for newly acquired learning media and LMS platform business line
• Acted as mentor for incoming sales development representatives
• Launched and led volunteer education and job training program for unhoused people in San Francisco