Norhan El Sayed
Summary
Dynamic leader with a proven track record at Porsche Italia, adept in team management and customer service excellence. Skilled in store operations and employee motivation, I've successfully enhanced customer relations and sales performance. Leveraging problem-solving and a positive attitude, I've driven significant achievements, including surpassing sales targets, through strategic marketing and effective team coordination.
Overview
7
7
years of professional experience
Work History
Assistant Department Manager
Porsche Italia
01.2020 - Current
- Team Management : team engagement, assist in managing, motivating, and directing the team,support the Department Manager in setting goals and budgets for team members, provide coaching and training to team members to improve their performance,conduct regular one-on-one meetings and mentoring sessions with team members, ensure daily one-on-one interactions with customers are conducted,ensure CRM activities are fully completed and comply with all values of Porsche.
- Sales and Targets: track daily goals and compare them against monthly and annual targets, assist the Department Manager in taking action to meet sales objectives, support in monitoring sales performance and regularly report updates to the Department Manager. Attend management meetings to review store performance and provide feedback.
- Marketing Execution: help implement marketing initiatives and promotional activities within the department.
- Coordination with all dealers of Italy: collaborate with them, as well as with logistics and merchandising teams, for openings, closures, and vehicle movements. Maintain positive relationships with dealerships and business partners to facilitate collaborations.
- Customer Service: ensure the team provides top-notch customer service. Address customer needs and resolve issues to surpass their expectations.
Senior Sales Assistant
Versace
12.2017 - 01.2020
- Customer Service and Sales: greeted customers and assisted with product questions, selections, and purchases, built strong relationships with customers, leading to repeat business and referrals. Increased sales by offering advice on purchases and promoting additional products.
- Training and Development: participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Cash Handling and Operations: managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies. Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Sales Analysis and Decision-Making: assisted the Store Manager in analyzing sales data to identify trends and make informed decisions to improve overall store performance.
- Marketing and Promotions: collaborated with the Store Manager to develop marketing initiatives that drove traffic and increased brand awareness. Worked with the marketing team to create targeted promotional campaigns that boosted overall sales performance.
- Team Coordination and Store Operations: improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Education
MBA - Business And Managerial Economics
University of Milan "Bicocca"
Milan07.2019
Skills
- Problem-Solving
- Store operations
- Team Management
- Friendly and Positive
- Employee Motivation
- Store Merchandising
- Customer experience
- Customer Service and Engagement
- Multitasking and Organization
- Customer Relations
Timeline
Assistant Department Manager
Porsche Italia
01.2020 - Current
Senior Sales Assistant
Versace
12.2017 - 01.2020
MBA - Business And Managerial Economics
University of Milan "Bicocca"
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