Nursel Ali
Summary
Experienced in the hospitality industry, well-prepared to assume a leadership role in high-stakes environments. Strong focus on team collaboration, adaptability, and achieving results. Expertise in guest relations, crew management, and operational oversight. Possess a keen ability to anticipate and meet changing needs. Known for reliability, resourcefulness, and driven by a commitment to excellence in service and efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Chief Stewardess
M/Y Kaiser 60m Private Yacht
01.2024 - Current
- Streamlined provisioning processes by establishing strong relationships with local suppliers and vendors.
- Mentored junior crew members, fostering a positive work environment and promoting professional growth.
- Monitored budgets closely while maintaining superior levels of service quality onboard.
- Managed inventory control for all on-board supplies, ensuring seamless operations throughout the yacht.
- Enhanced guest satisfaction by providing exceptional service and anticipating their needs.
- Involved in recruiting new crew members based on specific skills required onboard.
- Conducted regular inspections of all areas onboard to maintain cleanliness standards at all times.
- Implemented effective communication strategies among departments to ensure smooth daily operations.
2nd Stewardess
M/Y Kaiser 60m Privet Yacht
07.2022 - 01.2024
- Setting tables at breakfast, lunch and dinner, utilizing both silver and plated service
- Clean-up duties
- Floral decoration and arrangements as a certified florist
- In charge of the inventory control and re-stock (crew uniforms and guest orders)
- Support other staff members with cabin cleaning, laundry, etc
2nd Stewardess
M/Y Royal Romance 92m Private Yacht
04.2021 - 07.2022
- Serving guests at breakfast, lunch and dinner
- Guest cabin cleaning and laundry
- Cleaning crew area - vacuuming, dusting, laundry
- In charge for cleaning the captain and officer cabins
- Inventory control and re-stock responsibilities
Stewardess (Combined Role)
M/Y Al Salamah, 140m - Royal Family
04.2020 - 01.2021
- Food and beverage serving
- Cabin service and organization
- High degree of flexibility in taking on different tasks and roles, depending on the need and workplace situation
Bar Waitress / Barista
M/V Asuka II - NYK Cruise Line
04.2018 - 02.2020
- Passenger service
- Bartending / Cocktail Making / Beverage service
- Excellent attendance to client needs and orders, Attention to detail, strong communication skills and beverage presentation
Assistant Bar Manager
M/V Ocean Dream
12.2016 - 12.2017
- Work process organization, scheduling and requesting
- Daily and monthly reports, office work
- Continuous workflow monitoring
- Leadership and organization skills applied to provide efficient management and organization
Bar Waitress
M/V Olympia, M/V Nefeli - Celestyal Cruises
03.2014 - 11.2016
- Customer service
- Bartending / Cocktail Making / Beverage service
- Communication skills applied to ensure customer satisfaction
Owner / Manager
Owner of Mini-Market
11.2008 - 02.2013
- Leadership skills and resource management applied to manage my own business
Cash Control Manager
Piccadilly
06.2004 - 05.2008
- Work process management; Staff training and scheduling
- Cash registers reporting, Daily / Monthly / Annual reporting
- Assistance in resolving client complaints
Education
Bachelor - Finance
University of Economics Varna
Bulgaria06.2013
Skills
- Customer service
- Food/Beverage Presentation
- Barista training
- Sales
- Excellent communication
- Leadership
- Resource management
- Team-orientation
- Speed and efficiency
- Ability to work under pressure
Certification
- Passport - 21.02.2023 / 21.02.2028Florist Course - 10.11.2022
- Seaman's discharge book - 22.02.2023 / 22.03.2033
- Basic safety training - 15.03.2023 / 15.03.2028
- Food safety & hygiene for catering Personnel Level 2 - 03.06.2024 / 03.06.2027
- Florist course - 10.11.2022
- Safety training for personal providing direct services to passengers in passenger spaces - 23.07.2018 / No exp. date
- Proficiency in ship security awareness - 06.02.2014 / No exp. date
- Training for seafarers with designated security duties - 22.02.2019 / No exp. date
- Yellow fever Vaccine - 05.09.2013 / No exp. date
LANGUAGES
Bulgarian Native
Turkish Native
English |C1|
Russian |A2|
OTHER
- MS Office | Proficient
- Driving license | B
Awards
2016 Nefeli/Celestyal Cruise Employee of the Year Certificate, Awarded for outstanding performance and in recognition of excellence of service
Timeline
Chief Stewardess
M/Y Kaiser 60m Private Yacht
01.2024 - Current
2nd Stewardess
M/Y Kaiser 60m Privet Yacht
07.2022 - 01.2024
2nd Stewardess
M/Y Royal Romance 92m Private Yacht
04.2021 - 07.2022
Stewardess (Combined Role)
M/Y Al Salamah, 140m - Royal Family
04.2020 - 01.2021
Bar Waitress / Barista
M/V Asuka II - NYK Cruise Line
04.2018 - 02.2020
Assistant Bar Manager
M/V Ocean Dream
12.2016 - 12.2017
Bar Waitress
M/V Olympia, M/V Nefeli - Celestyal Cruises
03.2014 - 11.2016
Owner / Manager
Owner of Mini-Market
11.2008 - 02.2013
Cash Control Manager
Piccadilly
06.2004 - 05.2008
Bachelor - Finance
University of Economics Varna
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