Nuvola Zanotti

• Coordination of international deliveries organizing all stages of goods transportation: from origin to final destination.

• Regulatory compliance: Ensure all operations comply with domestic and international customs and trade regulations, including duties, tariffs, and trade restrictions.

• Documentation management of export documents such as commercial invoices, packing lists, letters of credit, certificates of origin, DAU, EUR1, ATR, customs declarations, and Intrastat reports.

• Customs and freight liaison, maintaining daily contacts with freight forwarders, customs brokers and banks to facilitate clearance and resolve any issues or discrepancies.

• Cross-functional support, closely collaboratation with colleagues, sales, purchasing, logistics, and finance departments to optimize flows and reduce delivery times.

• Stay always informed about changes in customs laws, trade agreements, and import/export requirements.

• Purchase order managing, entry and and scheduling in SAP, preparation of shipping and sales documents
• Creation of detailed sales reports and margin analysis for sales agents using advanced Excel tools.
• Logistics providers coordination to ensure smooth shipping operations and accurate invoicing.
• Payments monitoring, negotiation of payment plans with clients, handling of overdue accounts in collaboration with the legal and finance departments of HQ.
• Managing of dealer portfolio for GASGAS, HQV, and FELT brands, from initial offer to post-sales support, including on-site visits.
• Since 2024 I served as Key Account, acting as liaison between Austrian headquarters and Italian sales agents, planning strategic actions to achieve sales targets and optimizing dealers network performance.

• Managing of outgoing invoicing processes, including sales and return delivery notes (DDT), fringe benefit billing, credit notes, and monthly Intrastat declarations
• Preparation of shipping documentation in compliance with Italian, EU, and international regulations; strong knowledge of origin rules and circulation certificates (EUR1, ATR, CMR.); point of contact for customs officers and brokers at destination
• Verification of letters of credit issued by clients and preparation of export documentation, handling of import L/Cs and certificates of origin with the Chamber of Commerce; ongoing communication with banks, clients, and freight forwarders
• Coordination of transports and container load planning for the import/export of CNC machinery, waterjet systems, presses, lasers, and spare parts, based on production and client needs
• Managing of the requests for dual-use export license applications to the Ministry of Foreign Affairs and support to the implementation of Authorized Exporter Status and AEO certification projects
  

• Preparation of commercial quotations and photo offers; entry of sales orders for Italy, EU, and non-EU countries
• Participation to commercial negotiations with key clients and independently managing of customer accounts in the Eastern European area
• Managing the issuance of pre-invoices to external logistics providers to ensure timely stock order processing
• Handling import operations for FOB China customer orders; container loads calculation; maintaining of daily contacts with Chinese suppliers for product development updates
• Creation of monthly sales forecasts, revenue reports and customer account statements for monthly agent commission calculations
• Creation of photo offers, mailing lists, and digital promotional catalogues
  

• Entry of purchase orders, customer credit checks, and managing shipments for EU, non-EU, and intercompany sales orders
• Handling of returned goods
• Translation of sales contracts and non-disclosure agreements (NDAs), administration of customer portal
• Issuing of debit and credit notes; follow up on overdue invoices
• Managing pricing calculation sheets for products and spare parts; contacts with buyers
• Proficient in the usage of International Mobile Data System (IMDS)
  

• Organization of local trips and excursions
• Managing youth center activities and coordinated workshops and musical performances