Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Océane Forgione

Bergamo

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Store Manager

Pokeria By Nima
10.2022 - Current
  • Supervised guests at front counter, answering questions regarding products.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Completed point of sale opening and closing procedures.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Law Firm Assistant (university Internship)

Studio Legale Emanuele Viella
03.2024 - 04.2024
  • Facilitated smooth internal communications among legal staff members via written memos or verbal updates regarding ongoing matters or upcoming events within the firm''s calendar system.
  • Assisted in maintaining a well-organized office environment through effective administrative tasks such as answering phones, greeting clients, and handling mail correspondence.
  • Developed polished motions and briefs to support litigation processes and court proceedings.
  • Developed strong working relationships with clients by demonstrating empathy, attentiveness, and professionalism in all interactions.
  • Attended court hearings and depositions to take notes and document proceedings.

Fast Food Crew Trainer

Mcdonalds
09.2020 - 09.2022
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Contributed to the development of new employees through comprehensive onboarding processes, including hands-on training and mentoring.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Enhanced team productivity by conducting regular training sessions and sharing best practices.
  • Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.

Pizza Maker

Idea Pizza
07.2019 - 08.2020
  • Identified inefficiencies leading to improved productivity.
  • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
  • Monitored food temperatures to meet quality and safety standards.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Handled customer complaints professionally to prevent negative reviews or loss of business.

Waitress Trainee

Da Gianni
09.2018 - 06.2019
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Answered customers' questions, recommended items, and recorded order information.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Childcare Educator With English(school Internship)

Asilo Brembate
05.2017 - 09.2017
  • Taught students basic academic, behavioral, and social skills.
  • Gathered materials and resources to prepare for lessons and activities.
  • Continuously updated knowledge on best practices through professional development workshops and training sessions for consistent improvement in teaching methodologies.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.

Travel Agency Clerk ( School Internship )

Arlecchino
11.2016 - 02.2017
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Generated reports on travel trends and customer feedback to inform business goals.
  • Maintained accurate records of client bookings, payments, and special requests for efficient processing.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Education

High School Diploma - Foreign Languages And Literatures

Ischool High
Bergamo, Italy
07.2019

Skills

  • Bank and Safe Deposits
  • Talent Recruitment
  • Accurate money handling
  • Resource Allocation
  • Staff Development
  • Team Building and Leadership
  • Customer Service
  • Marketing Strategies

Languages

Italian
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Law Firm Assistant (university Internship)

Studio Legale Emanuele Viella
03.2024 - 04.2024

Store Manager

Pokeria By Nima
10.2022 - Current

Fast Food Crew Trainer

Mcdonalds
09.2020 - 09.2022

Pizza Maker

Idea Pizza
07.2019 - 08.2020

Waitress Trainee

Da Gianni
09.2018 - 06.2019

Childcare Educator With English(school Internship)

Asilo Brembate
05.2017 - 09.2017

Travel Agency Clerk ( School Internship )

Arlecchino
11.2016 - 02.2017

High School Diploma - Foreign Languages And Literatures

Ischool High

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