OĞUZHAN KUZU

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Responsible for set up of the new projects in Trieste
• Responsible for Company A.B.A. parking area (Authorized and registered by Trieste Port Authority)
• Development business with the agencies and partners to optimize operations and increasing the service level with a high level collaboration
• Communication between terminals and Turkish/Italian agencies to avoid any problems for the documents process and customs formalities
• Train operations management as a responsible on company & public trains, keeping communication with Railway & Railway undertaker to keep the trains running with better performances and being involved on all operations for train schedule and replanning to optimize the service
• Wagon management responsible; companies own wagons with cost control on the train schedules and wagon's maintenance organization in order to provide the best efficiency and reducing the costs for company trains
• Terminal operations management ; as a dedicated contact in Trieste for Intermodal planning,fleet and customs departments to assist for operational problems and to provide the possible solutions.
• Implemented business models for efficient tracking and reduced operational errors
• Cost control management; supporting invoice department in order to reduce problems with the partners

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Mersin and Patras route responsible
• Responsible for arranging and completing all operations tracking
• Strategizing, planning and enforcing the import activities as per the providers and requirements of the clients
• Ensuring maximum profitability for organizations
• Requires establishing contacts and relationships with customers to ensure efficient transfer of units through the legal process
• Involves being able to manage deadlines and sometimes difficult situations
• Inform customers of any delays and/or damages
• Prepare reports about reduce the costs and increasing operation efficiency
• Following daily problems and communicating with all parties and DFDS agencies
• Daily reporting to my managers about the responsibilities on the operations, evaluating problems and providing possible solutions
• Good communication skills with the teams and customers

I was legal representative of TOBB Trieste Dozvola Distribution Office who is providing the Austrian transit dozvola to Turkish transporter companies

• Collaborated with cross-functional teams for more effective communication and coordination of operation initiatives.
• Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
• Worked closely with terminal & agency management to inspect operation process quality and prioritize opportunities for improvement.
• Communication with the customers, looking for solutions of their problems and requests
• Managing the vessel planning with receiving Turkish and European customer's demand for Pendik/Mersin and Ambarlı routes
• Communication between terminal and Turkish/Italian agencies to avoid any problems for the documents process, customs formalities