Olaf Łucki
Vittorio Veneto
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
Morskie Oko
08.2023 - 04.2025
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Customer Care Specialist
GENPACT PL SP. Z.O.O.
02.2023 - 05.2023
- Customer service in the branch, handling e-mail inquiries and telephone support
- Taking care of the aesthetics of the exposition in the branch
- Basic handling of complaints submitted by customers
- Taking care of high quality customer service
- Customer service via chat
- Performing deliveries of goods to the branch and releases of goods to other branches
- Taking care of inventory compliance
Senior Process Administrator
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP. Z.O.O.
10.2022 - 01.2023
- Efficiently Process predefined number of transactions as assigned with highest level of accuracy as agreed upon by the client.
- Provide highest level of customer satisfaction.
- Strive to understand and resolve issues/queries at the first instant.
- Maintain the business controls as per the requirement.
- Articulate/ communicate in a manner which is understood by clients / endusers.
- Connect & provide highest level of satisfaction to the customer.
Customer Service Representative
HCL Poland SP. Z.O.O.
04.2022 - 08.2022
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Business Owner
Da Mamma Agnese
08.2020 - 01.2022
- Running a business in the catering sector.
- Supervising business costs
- Supervising the quality of customer service
- Recruiting, employing and supervising staff
- Developing directions based on customer needs
Customer Service
VESUVIUS POLAND SP. Z.O.O
11.2019 - 05.2020
International team-Customer Care Specialist
Green Cell
06.2019 - 09.2019
- Customer service in the branch, handling e-mail inquiries and telephone support
- Taking care of the aesthetics of the exposition in the branch
- Basic handling of complaints submitted by customers
- Taking care of high quality customer service
- Customer service via chat
- Performing deliveries of goods to the branch and releases of goods to other branches
- Taking care of inventory compliance
- Maintaining a high sales position on each sales platform
- Monitoring of key parameters
- Issuing and correcting foreign invoices
- Branch translations.
Foreign Language Customer Service Advisor
Green Cell
12.2018 - 05.2019
- Customer service in the branch
- Handling e-mail inquiries and telephone service
- Taking care of the aesthetics of the display in the branch
- Basic handling of complaints filed by customers
- Taking care of high quality customer service
- Customer service via chat.
Italian Language Teacher
Moose
09.2017 - 06.2018
- Italian language courses from the basics to the advanced level
- Translations
- Tutoring for Italian students
Salesman
The North Face
04.2017 - 08.2017
- Preparation of the workplace
- Preparation of goods for sale, e.g. displaying them on shelves, display windows
- Properly display the goods in order to advertise them
- Current replenishment of goods on the shelves
- Protect merchandise against damage, theft
- Providing customers with additional information about the products being sold
- Customer service (including packaging of goods, accepting payments, etc.)
- Complaints handling
- Keeping the workplace clean and safe
- Receiving ordered goods (check that the quality and quantity of the ordered merchandise is appropriate)
Education
High school - social and welfare services
Department of services
07.2011
Skills
- Valid Cat B driving license
- Effective interpersonal communication
- Ability to work under time pressure and resistance to stress
- Logical thinking
- Communicativeness and ability to work in a group
- Easiness in establishing relations with clients
- I find myself well in a new work environment
- Knowledge of Office tools
- Goal-oriented attitude
- Problem-solving
Languages
Polish
Italian
English
French
Hobbies and Interests
Mountain, Classical music, Opera, Theater, Cycling
Training
- Social Skills Training of Malopolska
- Center of Prevention
- First aid and use of DAE (automatic defibrillator)
- Course of Pubblica Assistenza Emilia-Romagna (ITALIA)
Disclaimer
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Timeline
Restaurant Waiter
Morskie Oko
08.2023 - 04.2025
Customer Care Specialist
GENPACT PL SP. Z.O.O.
02.2023 - 05.2023
Senior Process Administrator
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP. Z.O.O.
10.2022 - 01.2023
Customer Service Representative
HCL Poland SP. Z.O.O.
04.2022 - 08.2022
Business Owner
Da Mamma Agnese
08.2020 - 01.2022
Customer Service
VESUVIUS POLAND SP. Z.O.O
11.2019 - 05.2020
International team-Customer Care Specialist
Green Cell
06.2019 - 09.2019
Foreign Language Customer Service Advisor
Green Cell
12.2018 - 05.2019
Italian Language Teacher
Moose
09.2017 - 06.2018
Salesman
The North Face
04.2017 - 08.2017
High school - social and welfare services
Department of services
Similar Profiles
Prasit O JanPrasit O Jan
Head Chef - Asian Fusion at OKO- Asian fusion restaurantHead Chef - Asian Fusion at OKO- Asian fusion restaurant
Angelina MeringAngelina Mering
Bartender/Waitress at OKO restoranid OÜBartender/Waitress at OKO restoranid OÜ
Toni VasaraToni Vasara
Food Runner at Restaraunt OKOFood Runner at Restaraunt OKO
Andrea BortoluzziAndrea Bortoluzzi
Vineyard Worker at Bortoluzzi FerruccioVineyard Worker at Bortoluzzi Ferruccio
Caterina SegatCaterina Segat
Back Office Executive at Neonlauro 1956Back Office Executive at Neonlauro 1956