Oleksandra Zhovtenko
Rome
Profilo professionale
Accomplished professional with 13 years of experience in IT and expertise in delivery management, pre-sales management, and project management. Demonstrates strong skills in team building, sales management, and conflict resolution. Proficient in Agile methodologies including SCRUM, Kanban, Waterfall, Lean, and SAFe. Committed to driving successful project outcomes and fostering collaborative team environments.
Panoramica
13
13
anni di esperienza
1
1
certificazione
Esperienza lavorativa
Head of Delivery
Israel, Europe and USA based Clients
Rome
07.2024 - ad oggi
- Reorganizing and growing productive Delivery organization for outsource/outstaff IT business
- Engaging New Clients and setting up New Logo teams
- Building long lasting strategic relationships with Clients by providing concierge level services
Delivery Director and Evaluator of Managers
DACH Region (Germany and Switzerland companies)
01.2021 - 07.2024
- Everyday management and growth of 200+ people business unit with employees in Europe, Ukraine and USA
- Supervision and development of Project/Delivery Managers and technical leadership (Solution Architects/Business Analysts/Product Managers)
- Building partnership with Clients by conducting regular business reviews and being main escalation point
Pre-sales Project Manager/Senior Project Manager
DACH Region (Germany and Switzerland companies)
01.2020 - 01.2021
- Engagement into pre-sales activities starting Opportunity Qualification stage
- Gathering and leading pre-sales team after opportunity passed Client Acceptance stage and was assigned to unit
- Dealing with RFx (RFI/RFP/RFQ)
- Close work with Delivery Leader, Client Success Leader, Navigation Team, Engagement Team, Sales Team including Sales Directors, Account Executives and Client Partner on sales strategy development and implementation
- Close work with Financial Partner to calculate Deals budgets and profitability
- Participation in Proposal presentation calls
- SOW preparation
- Initiating work with new Clients, staffing teams, establishing processes as per prepared Proposals/MSA/SOW documentation
- Growing partnership with new Clients
- Project Team Size: 10-15 team members
- Tools & Technologies: CRM, RFPIO, Power Point
Project Manager
US Project for Big4/EU Clients
05.2013 - 04.2020
- Discovery phase driving (work in pair with Solution Architect to define Client needs)
- Management of distributed teams within Enterprise ecosystem with tough deadlines and more than 10 teams interdependencies (up to 100 team members)
- Delivery of new system MVP
- Client visits management
- Project Managers mentoring and coaching
- Defining team composition, staffing and development team onboarding
- Building independent distributed teams who can organize their work efficiently without PM’s daily supervision
- People management and team motivation
- Management of Releases and Sprints plannings
- Process management, improvements implementation and development team education on changes to the process
- Schedule, Scope and Change management (including Leads coaching how to work with these areas)
- Communications and building partnership with Client (including Owners, CEO, CTO, VP of Portfolio Management, VP of Software Engineering, AVP of Software Engineering, Program Manager, Development Leads, BAs, Product Managers)
- Strategic decision-making
- Everyday operational activities
- Conflicts solving and risks mitigation
- Client needs monitoring and implementing solutions to satisfy those
- Freelancers recruiting
- Business Development Department assistance with projects estimations and sales process
Sales Manager, Account Manager
EU and UA Companies
12.2011 - 05.2013
- IT Company Services active sales: usability audit, UX/UI design, websites and applications development, business consulting, SEO, internet marketing for Ukrainian and foreign clients
- Cold calls sales: communicating with Clients, finding IT solutions according to their needs
- Agreeing the conditions and contracts development
- Close work with Project Manager and Client's satisfaction level control
- Clients support and conflicts solving
- IT Company Services repeat sales
- Project Management
- Tools & Technologies: Clients base and task tracking were kept in HighRise, Projects were managed via Basecamp
Istruzione
Honours Master Degree - Law
National 'Jaroslav the Wise' Law Academy of Ukraine
KharkivCompetenze
- Delivery management
- Pre-sales management
- Project Management
- Team building
- Sales management
- Conflict resolution
- Agile
- SCRUM
- Kanban
- Waterfall
- Lean
- SAFe
Certificazioni
- ICAgile Certifired Professional (ICP)
- ICAgile Certified Professional - Agile Team Facilitation (ICP-ATF)
- SCRUM Master
- Mentor of a month
- Appreciation for Leadership Development
- Mentoring in Group 005
- Internal PMI PMP Test
- Agile Requirements Process: From Idea to Minimum Viable Product
- Scrum Master Skills
Languages
Inglese
Avanzato
C1
Italiano
Base
A2
Ucraino
Avanzato
C1
Cronologia
Head of Delivery
Israel, Europe and USA based Clients
07.2024 - ad oggi
Delivery Director and Evaluator of Managers
DACH Region (Germany and Switzerland companies)
01.2021 - 07.2024
Pre-sales Project Manager/Senior Project Manager
DACH Region (Germany and Switzerland companies)
01.2020 - 01.2021
Project Manager
US Project for Big4/EU Clients
05.2013 - 04.2020
Sales Manager, Account Manager
EU and UA Companies
12.2011 - 05.2013
Honours Master Degree - Law
National 'Jaroslav the Wise' Law Academy of Ukraine
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