Olena Yefymovych
Pradamano,Italy
Summary
Responsible and dependable team player with excellent communication, problem-solving, and stress management skills. Highly organised and goal oriented. Providing exceptional customer service.
Overview
12
12
years of professional experience
Work History
Receptionist InfoPoint
Kharkiv International Airport
Kharkiv, Ukraine
05.2021 - 02.2022
- Provided comprehensive information and assistance to passengers via telephone and email.
- Coordinated passenger access to various airport services.
- Improved customer service by efficiently handling queries and complaints.
Sales Assistant and Stylist
"Symbol" Shop of Exclusive Design Clothing (Lora Piana, Brunello Cucinelli, Kiton)
Kharkiv, Ukraine
02.2019 - 05.2021
- Offered personalised shopping advice to enhance customer experiences.
- Selection of Total look.
- Offered tailored approach for optimal satisfaction.
- Monitored trends in fashion industry to provide comprehensive guidance to customers.
- Sales plan fulfilment by 100%
Logistics coordinator
AB InBev Efes Ukraine
Kharkiv, Ukraine
04.2017 - 01.2019
- Co-ordinated with suppliers for timely delivery of goods.
- Maintained excellent relationships with clients through regular updates about their shipments.
- Assessed equipment and material needs, sourcing cost-effective, timely solutions.
- Ensured timely delivery by coordinating with transportation and warehouse teams.
Customs clerk
Public Joint Stock Company "Kharkiv Tractor Plant named after S. Ordzhonikidze
Kharkiv, Ukraine
12.2013 - 04.2017
- Prepared necessary paperwork, leading to expedited goods processing.
- Managed declarations to the customs authority, enhancing compliance rate.
Economist of the planning and economic department
Public Joint Stock Company "Kharkiv Tractor Plant named after S. Ordzhonikidze
Kharkiv, Ukraine
01.2010 - 12.2013
- Planning of economic indicators for each month, year.
- Reporting of the work of each workshop of the plant.
- Calculation of production costs.
- Developed economic models by analysing and interpreting data.
Education
Master's degree - International Marketing, Management and Organisation
University of Udine
Udine, Italy 09/2023 -
Master of management of foreign economic activity - Business and Finance
National Technical University "KhPI"
Kharkiv, Ukraine 09/2004 - 02/2010
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relationship Management (SAP)
- Email correspondence
- Client management
- Problem-solving
Personal Information
- Date of birth: 11/09/86
- Nationality: Ukrainian
Languages
Ukrainian
Native
Russian
Native
English
Upper intermediate
Italian
Intermediate
Affiliations
- travelling, reading books, fitness, volunteer work
Timeline
Receptionist InfoPoint
Kharkiv International Airport
05.2021 - 02.2022
Sales Assistant and Stylist
"Symbol" Shop of Exclusive Design Clothing (Lora Piana, Brunello Cucinelli, Kiton)
02.2019 - 05.2021
Logistics coordinator
AB InBev Efes Ukraine
04.2017 - 01.2019
Customs clerk
Public Joint Stock Company "Kharkiv Tractor Plant named after S. Ordzhonikidze
12.2013 - 04.2017
Economist of the planning and economic department
Public Joint Stock Company "Kharkiv Tractor Plant named after S. Ordzhonikidze
01.2010 - 12.2013
Master's degree - International Marketing, Management and Organisation
University of Udine
09/2023 -
Master of management of foreign economic activity - Business and Finance
National Technical University "KhPI"
09/2004 - 02/2010
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