Olga Favali Simoni

• Provided silver service food and wine service across multiple high-end events and venues in London and Edinburgh
• Provided exceptional customer service in fast-paced fine dining, banquet, and corporate event settings
• Adapted quickly to new venues, teams, and service standards while maintaining a professional presentation

• Completed an immersive programme focused on technology, design thinking, and collaboration in financial services
• Developed sales strategy, storytelling, pitching, and public speaking skills
• Applied product design frameworks (Double Diamond, Jobs-to-be-Done) and inclusive design principles
• Gained insight into AI, responsible AI, fraud detection, digital payments, and Open Banking

• Reliable and experienced in both front- and back-of-house roles within busy hospitality settings.
• Served food and drink with friendly, efficient customer service. Prepared bar and kitchen equipment before and after service.
• Accurately handled orders, billing, and payments and adapted well under pressure.
• Built strong relationships with regulars, encouraging repeat business.
• Trained new staff to uphold service standards.
• Assisted kitchen team with food prep, cleaning, and dishwashing as needed.

• Responsible for sorting, pricing, and listing items for the Oxfam Camden Online platform.
• Supported the manager with creating content for the Camden store Instagram account
• Assisted with the training of new volunteers, which included working with a diverse team of volunteers
• Fully trained on all aspects of the till process, ensuring that providing excellent customer service was always at the forefront of everything.
• Supported the manager and team in maximising the income from donations by assisting in researching and pricing items, promoting Gift Aid and assisting with visual displays to promote Oxfam's exciting sustainable fashion campaigns such as 'Second-Hand September'

Reference: dtaylorsmith1@oxfam.org.uk - Darrin (ex-manager at Oxfam)

During an internship at an international consultancy firm in Greece, I gained problem-solving and presentational skills by actively participating in meetings, taking notes, land acquiring a valuable insight into the working of NGO’s and private firms work in the international development sector.

During my time at The King Alfred School, I spent a few months training to gain a sports leadership certificate to work with younger children. This training equipped me with the ability to interact with children of varying ages and diverse mental health levels. My responsibilities included monitoring their wellbeing and ensuring an enjoyable experience for all participants, even those who initially hesitated to engage. This experience helped to develop my organisational and leadership skills.