Olha Holovan
Bratislava
Summary
Enthusiastic, team-oriented person, a self-driven learner with proven leadership skills. Able to utilize strengths to ensure the provision of high-quality customer service. Dedicated to identifying customer needs and delivering effective solutions to all problems. Capable of working independently and collaboratively on projects.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SSC Software Sales and consulting
07.2020 - Current
- Communication and consulting of Slovak-, English and German-speaking customers in the IT area
- Cooperated with around 30 various software providers of EMEA including Exabeam, Exterro and Redsift
- Comprehending client needs and adapting the offer to provide knowledge and interest in a particular solution
- Successfully contributed to attracting customers among such companies as e.g., Bechtle, LOT Polish Airlines, Siemens, and Uniqa
- Considered the top performer for the DACH region
Education
MA - English language and culture in professional communication
University of SS. Cyril and Methodius
01.2024
BA - English language and culture in professional communication
University of SS. Cyril and Methodius
06.2021
Skills
- CRM
- SAP
- MC Office
- Pro-active with can-do attitude
- Attention to Detail
- Stress tolerance
Languages
English
Geman
Slovak
Ukrainian
Russian
Hobbies and Interests
A passionate burlesque dancer with a thing for travelling and observing the local cultural art heritage.
Certification
SAP Professional Fundamentals, SAP by Coursera, 2024
Mastering Excel Essentials to Enhance Business Value, Illinois Tech, 2024
Customer and People Analytics, Wharton University of Pennsylvania , US, 2020
Business Analytics Fundimentals, Babson College, 2020
Extracurricular Activities
Student Council member at SS. Cyril and Methodius University.
Taking part in the creation of comfortable environments for the studying process., Proactively organizing fundraising programs for the Ukrainian refugees., Managing social gatherings and entertainment events for the students.
Timeline
Customer Service Representative
SSC Software Sales and consulting
07.2020 - Current
MA - English language and culture in professional communication
University of SS. Cyril and Methodius
BA - English language and culture in professional communication
University of SS. Cyril and Methodius
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