Omar Cardella
Le Cannet
Summary
Proven to excel in high-pressure environments, demonstrated through a successful tenure at Hotel Martinez Unbound Collection by Hyatt, bring a blend of exceptional communication skills and strong multitasking abilities. Enhanced guest satisfaction significantly by fostering seamless collaboration between front and back-of-house teams, showcasing a commitment to cleanliness, guest relations, and a results-driven work ethic.
High-performing Chef offering 9 years of restaurant experience. Excellent communication, leadership and problem-solving skills. Talent for building streamlined, cohesive teams.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level head waiter, assistant position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Chef De Rang, Assistant Restaurant Manager
Le Petit Patio
2023.10 - Current
- Trained staff members on use of POS system.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Managed approximately 30 incoming calls per day from customers for reserving table or special pastry.
- Manage from the opening the pastry and bakery shop, while preparing the mise en place for the lunch service
- Same tasks and skills illustrate in the previous job that belongs to the same owner
Head Waiter, Chef De Rang
La Petite Plage
2022.04 - 2023.10
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Inspected dishes and utensils for cleanliness.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, and took drink orders.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Stayed up-to-date on menu changes to help customers make food choices.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Conducted regular performance evaluations for wait staff to continually improve service quality.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Met with chef to review daily specials and menu changes.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Restocked ice, condiments, and snacks.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Demonstrated exceptional communication skills when interacting with diverse clientele, fostering positive relationships with repeat customers.
- Assisted in setting up and breaking down beach equipment daily, maintaining an organized and functional workspace.
- Assisted in the coordination of special events held on the beachfront, ensuring successful execution and memorable experiences for attendees.
- Sale and table show service preparations of whole fish and fine meats
- Greeted guests and led each party to specific table within 500-seat party beach restaurant.
Spa and Fitness Assistant
Hotel Barriere Le Majestic
2021.06 - 2021.08
- Kept fitness areas, machines, and spaces clean and orderly for customers.
- Taught staff and participants proper methods for best use of equipment to meet individual fitness goals.
- Submitted work orders and ordered supplies when needed to furnish floor with proper equipment.
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
- Assisted about 5/8 clients by day in setting realistic fitness goals, developing actionable plans to achieve them over time.
- Enhanced bookings with effective scheduling and time management skills.
- Maintained cleanliness of treatment rooms, restrooms, and common areas to uphold high standards of sanitation and professionalism.
Restaurant Waiter
Hotel Du Cap - Eden Roc
2021.04 - 2021.05
Head Waiter
Annex Beach
2020.06 - 2020.10
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Commis Chef
Palme D'Or - Hotel Martinez by Hyatt
2018.09 - 2020.03
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Consistently monitored inventory levels for necessary supplies and promptly reported shortages or discrepancies to management for timely replenishment.
- Aided in training new Commis de Rang employees on job responsibilities, service standards, and restaurant etiquette.
- Supported fellow team members during high-volume periods, fostering a positive work environment and seamless service.
- "Mise en place" of restaurant for lunch and dinner services
- Food kitchen pass management
- Excellent memory and communication skills between kitchen staff and restaurant staff to improve high level service
- Organize daily works for coworkers through precise instructions
Runner
Z-Plage - Hotel Martinez Unbound Collection Hyatt
2018.03 - 2018.09
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Cleared tables immediately after guests left in preparation for next party.
Education
High School Diploma -
IIS A. Maserati Sede Associata M. Baratta
Voghera06.2015
Skills
- Strong multitasking
- Verbal and written communication
- Cleanliness and sanitation
- Exceptional communication
- Guest Relations
- Customer needs
- Cross-cultural communication
- Multilingual Proficiency
- Fluent Bilingualism
- Patience and Empathy
- Work Ethic and Integrity
Certification
- Certified employee of the month, Hotel Martinez in Unbound by Hyatt - Restaurant la Palme d'Or - October 2018
Travel
Hobbies
Travels
Gaming
Japanese culture
Reading
Cooking
Foreign language learning
Languages
Italian
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)
Portuguese
Timeline
Chef De Rang, Assistant Restaurant Manager
Le Petit Patio
2023.10 - Current
Head Waiter, Chef De Rang
La Petite Plage
2022.04 - 2023.10
Spa and Fitness Assistant
Hotel Barriere Le Majestic
2021.06 - 2021.08
Restaurant Waiter
Hotel Du Cap - Eden Roc
2021.04 - 2021.05
Head Waiter
Annex Beach
2020.06 - 2020.10
Commis Chef
Palme D'Or - Hotel Martinez by Hyatt
2018.09 - 2020.03
Runner
Z-Plage - Hotel Martinez Unbound Collection Hyatt
2018.03 - 2018.09
High School Diploma -
IIS A. Maserati Sede Associata M. Baratta
- Certified employee of the month, Hotel Martinez in Unbound by Hyatt - Restaurant la Palme d'Or - October 2018
Similar Profiles
Marie Altagracia St PierreMarie Altagracia St Pierre
Kindergarten Teacher's Assistant at Le Petit TrainKindergarten Teacher's Assistant at Le Petit Train
Gayle SoongGayle Soong
Senior Fashion Designer at Le Petit SocietySenior Fashion Designer at Le Petit Society
Zahra KhanlarzadehkolaeiZahra Khanlarzadehkolaei
Chef Assistant at Byblos Le Petit CafeChef Assistant at Byblos Le Petit Cafe