Omar Mousa
Milano
Summary
I consider myself a reliable and friendly person , able to make costumers feel comfortable , listen to their request and giving them the right solutions. I’m focused, hardworking and punctual.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Retail Sales Representative
Sant'Agostino srl
Milano
09.2021 - Current
- Handled customer complaints with professionalism, working towards fair and swift resolutions.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Handled returns and exchanges with a positive attitude, maintaining customer satisfaction.
Receptionist
Laudadio srl
Milano
06.2019 - 08.2020
- Welcomed guests and clients in friendly, positive manner.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
Education
Istituto superiore Allende - Economy, finance and marketing
Istituto superiore Allende
Milano01.2021
Skills
- Customer service
- Sales support
- Product advising
- Complaint resolution
- Cash handling
- Customer service excellence
- Client relationship management
- Face-to-face selling
- Time-management
- Confidence in selling
- Decision making
- Customer relationship management
- Client relationship building
Languages
Italiano, Arabo
First Language
Inglese
Advanced
C1
Spagnolo
Elementary
A2
Hobbies and Interests
- Mantenimento costante dell'ordine e della pulizia nell'area reception, creando un ambiente accogliente e professionale.
- Cucinare
- Viaggiare
- Fare attività fisica
- Cinema
Interests
- Cooking
- Travelling
- Physical activity
- Cinema
Timeline
Retail Sales Representative
Sant'Agostino srl
09.2021 - Current
Receptionist
Laudadio srl
06.2019 - 08.2020
Istituto superiore Allende - Economy, finance and marketing
Istituto superiore Allende