Omar Talaat
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Assistant Product & Revenue
Red Sea24 - FTI Group
Hurghada, Reda Sea
10.2021 - 06.2024
- Managing market pricing and revenue.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Senior Customer Care Executive
Sutherland - AT&T Account
Alexandria, Egypt
09.2020 - 10.2021
- Maintained a customer satisfaction rate of 95% plus all year.
- Exceeded performance targets consistently, earning recognition as a top performer within the department.
- Managed a diverse range of escalated cases, ensuring resolution according to company guidelines and policies.
Hotel Reservations Agent
AMC Royal Resort
Hurghada, Red Sea
05.2018 - 12.2019
- Confirmed group bookings while coordinating with event planners for smooth execution of events at the hotel property.
- Supported team members by sharing best practices for handling challenging customer situations effectively.
- Maintained accurate records of all reservations ensuring no overbooking or double-bookings occurred.
English Instructor
Technical High Institute Of Nursing
El Gouna, Red Sea
08.2017 - 04.2018
- Created lesson plans for all semesters to renew the curriculum
- Handled semester closure reports and grade sheets.
- Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
- Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
- Improved classroom engagement by implementing interactive teaching techniques and hands-on learning experiences.
Front Office Trainee
Movenpick Hotel
El Gouna, Red Sea
05.2016 - 06.2017
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Pleasantly answered calls for multi-line switchboard.
- Supported sales efforts by promoting hotel amenities and upselling additional services when appropriate.
Customer Care Executive - E-mail Support
Careem Car Call Center
6th Of October, Cairo
09.2015 - 02.2016
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated timely responses to online customer communication and researched complex issues.
Customer Care Representative
Vodafone UK
6th Of October, Cairo
07.2014 - 06.2015
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
Education
Bachelor of Hotel Management - Hotel Management
The Higher Institute For Hotel And Tourism
Hurghada, Red Sea01.2019
American Diploma -
Victoria American College
Alexandria, Egypt01.2012
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Multitasking Abilities
- Computer Skills
- Design thinking
- Data-driven decision-making
- Sales Enablement Support
Languages
Arabic
English
Hobbies and Interests
- Logo Desigining
- TED ED programs
- Writing
Timeline
Assistant Product & Revenue
Red Sea24 - FTI Group
10.2021 - 06.2024
Senior Customer Care Executive
Sutherland - AT&T Account
09.2020 - 10.2021
Hotel Reservations Agent
AMC Royal Resort
05.2018 - 12.2019
English Instructor
Technical High Institute Of Nursing
08.2017 - 04.2018
Front Office Trainee
Movenpick Hotel
05.2016 - 06.2017
Customer Care Executive - E-mail Support
Careem Car Call Center
09.2015 - 02.2016
Customer Care Representative
Vodafone UK
07.2014 - 06.2015
Bachelor of Hotel Management - Hotel Management
The Higher Institute For Hotel And Tourism
American Diploma -
Victoria American College