Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Onofrio David Malvini

Muggiò,MB

Summary

Accomplished Service Manager with a proven track record at HUG Engineering Italia, enhancing customer satisfaction and streamlining service processes. Skilled in problem-solving and team leadership, I've successfully turned challenges into opportunities for continued patronage, significantly boosting service quality and efficiency. Expert in customer service management and critical thinking, committed to driving excellence and innovation. Qualified [Desired Position] with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments. Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management. Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.

Overview

30
30
years of professional experience

Work History

Service Manager

HUG Engineering Italia
02.2010 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

Senior Service Engineer

Glaston
05.2008 - 09.2009
  • Streamlined service processes for improved efficiency and reduced downtime in critical systems.
  • Developed customized solutions for clients'' unique requirements, ensuring optimal performance of their systems.
  • Led training sessions for junior engineers, boosting their skills development and overall productivity.
  • Enhanced system performance by conducting thorough diagnostic tests and implementing effective solutions.

Service Engineer

Tetra Pak
02.1995 - 05.2008
  • Installed, configured and tested equipment on specialized platforms.
  • Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
  • Tested and checked performance of hardware and software programs.
  • Boosted service quality by continually updating technical knowledge and staying current with industry trends.

Education

High School Diploma -

Ernesto Breda Scuola Salesiana
Sesto San Giovanni, Italy
06.1992

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Employee Training and Development
  • Customer Service Management
  • Time Management
  • Critical Thinking

Languages

English
Upper intermediate (B2)

Timeline

Service Manager

HUG Engineering Italia
02.2010 - Current

Senior Service Engineer

Glaston
05.2008 - 09.2009

Service Engineer

Tetra Pak
02.1995 - 05.2008

High School Diploma -

Ernesto Breda Scuola Salesiana
Onofrio David Malvini