Oriana Piacevole
Napoli,NA
Profilo professionale
Seller and Customer Service Agent reliable and strongly motivated to improve in an international context with a focus on Japan market. Graduated in Japanese and English Language, History and Literature has spent 7 months in Tokyo, Japan, to deepen her knowledge of japanese language and culture, working with japanese colleagues and dealing with japanese customers. After this time abroad began to work for one of the most important cruise company in the world and improved professional skills in an international work environment. Highly motivated to complete assigned tasks within the established deadline and according to requirements. Strong problem-solving attitude and capable to work in team.
Panoramica
9
9
years of professional experience
Esperienza lavorativa
Front line / Back line Agent – B2B/B2C
MSC Cruises S.A.
Naples
12.2024 - 11.2025
- Management of inbound and outbound calls regarding travel quotations, sales, travel itineraries, invoicing, technical issues, purchase/cancellation of prepaid packages, management of complaints from customers and travel agencies, customer support, knowledge of specific management software for booking cruises, flights, hotels, transfers, and internal communications.
Waitress
Cayabacco
Tokyo
10.2023 - 04.2024
- Responsible for lunch or dinner service, hospitality of clients, management of orders with local and international clients.
- PART-TIME
Academic Administration Assistant
Accademia Italiana delle Alte Tecnologie
Naples
11.2024
- Responsible for the educational administration of the training center; managing inbound and outbound calls with students and teachers to schedule interviews and appointments, provide information about the educational offerings and costs, resolve issues with teaching materials, and assist in updating announcements and materials, as well as managing social media profiles and the internal archive.
Language teacher
Pacific Language Institute
03.2022 - 10.2022
- Japanese to Italian native speakers. From absolute beginner to advanced level. University Certificate in Teaching: “24 CFU” path.
- Private lessons
Office administrative assistant
Università degli Studi di Napoli “L’Orientale”
10.2021 - 05.2022
- Administrative assistant providing organizational support, helping in the communication part, managing Zoom sessions and other online events and meetings; creating questionnaires; welcoming students and parents and dealing with their concerns; answering to emails and phone calls on the behalf of the office managers; processing data.
- TUTORING CONTRACT
Health services administrative assistant
General practitioner
Napoli
12.2019 - 03.2022
- Front office activities; management of e-mail or telephone communications with patients, providers, and medical professionals; scheduling office or clinic visits; submission of treatments and payment plans and management of related procedures through technical tools and medical software in compliance with privacy regulations.
- PART-TIME
Office administrative assistant
Università degli Studi di Napoli “L’Orientale”
01.2019 - 02.2019
- Managing documentation and filing procedures both paper and digital; sorting and archiving student emails; managing digital archives; handling phone calls, emails and interaction with students and professors.
- INTERNSHIP
Promoter
RENAULT NAPOLI
Pozzuoli, NA
01.2017 - 03.2018
- Performing promotional activities and dealing directly with clients.
- PART-TIME
Istruzione
ISI Japanese Language School
Tokyo04.2024
Master of Arts - Languages and Cultures of Asia and Africa
Università degli Studi di Napoli “L’Orientale”
03.2023
Bachelor of Arts - Comparative Languages and Humanities
Università degli Studi di Napoli “L’Orientale”
10.2019
Competenze
- Italian - native
- English – business
- Japanese – business
- French – conversational
- Spanish – conversational
- IT: MS Office, PowerPoint, Outlook, Canva, Zoom, Teams, Millewin, DTS, CRM, Confluence, Jira, Siebel
- excellent teamwork skills, strong problem-solving attitude, excellent communication and interpersonal skills
Cronologia
Front line / Back line Agent – B2B/B2C
MSC Cruises S.A.
12.2024 - 11.2025
Academic Administration Assistant
Accademia Italiana delle Alte Tecnologie
11.2024
Waitress
Cayabacco
10.2023 - 04.2024
Language teacher
Pacific Language Institute
03.2022 - 10.2022
Office administrative assistant
Università degli Studi di Napoli “L’Orientale”
10.2021 - 05.2022
Health services administrative assistant
General practitioner
12.2019 - 03.2022
Office administrative assistant
Università degli Studi di Napoli “L’Orientale”
01.2019 - 02.2019
Promoter
RENAULT NAPOLI
01.2017 - 03.2018
Master of Arts - Languages and Cultures of Asia and Africa
Università degli Studi di Napoli “L’Orientale”
Bachelor of Arts - Comparative Languages and Humanities
Università degli Studi di Napoli “L’Orientale”
ISI Japanese Language School