Othman Muharram Othman
Kinuni (Zanzibar)
Summary
Knowledgeable Tourist Guide with strong background guiding diverse groups through various attractions and cultural landmarks. Successfully led numerous tours, ensuring customer satisfaction and memorable experiences. Displayed effective communication and deep local knowledge to enhance guest engagement and learning. I love Zanzibar and I know which are the best experience that people would have douring there hoiday!
Overview
8
8
years of professional experience
Work History
Tour Guide & Driver
Moses Tours & Safaris
06.2024 - Current
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Worked closely with management staff to create new and lucrative tours.
Tour Guide & Driver
Zanzibar Eco Friendly Tour
01.2024 - 07.2024
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Guided groups of up to 6 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
Barman
Emerald Dream of Zanzibar
01.2023 - 11.2023
- Built relationships with vendors to manage orders and negotiate costs.
- Developed loyal clientele with excellent interpersonal skills, attentive listening, and personalized service.
- Improved customer satisfaction by providing efficient, friendly service and tailored drink recommendations.
Barman
Five Palms Hotel
12.2020 - 09.2022
- Contributed to a positive workplace culture by fostering camaraderie among coworkers and offering support when needed.
- Improved customer satisfaction by providing efficient, friendly service and tailored drink recommendations.
- Boosted teamwork and collaboration with open communication among staff members during busy shifts.
Barman & Waiter
Sai Marce Restaurant
06.2018 - 10.2020
- Streamlined drink preparation processes for faster service during peak hours.
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Developed loyal clientele with excellent interpersonal skills, attentive listening, and personalized service.
Training as Barman and Waiter
Mermaids Cove Beach Resort & Spa
02.2017 - 03.2018
- Enhanced practical skills by engaging in hands-on training sessions under the supervision of experienced professionals.
- Completed assigned tasks efficiently while maintaining high-quality standards as per company guidelines.
Education
Certificate of Tourist Guide
Maruhubi Tourism College
Zanzibar08-2024
Course of Hotel Management & Tourism
Maruhubi Collage of Tourism & Hotel Management
Zanzibar06-2017
Certificate of Secondary Education
Hailethelathi Secondary School
Zanzibar01-2016
Skills
- Clear and effective communication
- Tour coordination experience
- Clean driving record
- In-depth local knowledge
- Tourism management
- Answering client questions
- Cultural sensitivity
- Social media
- Local history
- Tour planning
- Outgoing personality
Languages
Swahili
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Tour Guide & Driver
Moses Tours & Safaris
06.2024 - Current
Tour Guide & Driver
Zanzibar Eco Friendly Tour
01.2024 - 07.2024
Barman
Emerald Dream of Zanzibar
01.2023 - 11.2023
Barman
Five Palms Hotel
12.2020 - 09.2022
Barman & Waiter
Sai Marce Restaurant
06.2018 - 10.2020
Training as Barman and Waiter
Mermaids Cove Beach Resort & Spa
02.2017 - 03.2018
Certificate of Tourist Guide
Maruhubi Tourism College
Course of Hotel Management & Tourism
Maruhubi Collage of Tourism & Hotel Management
Certificate of Secondary Education
Hailethelathi Secondary School
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