Pamela Alipongga
Rome
Summary
Reliable and experienced Corporate Travel Consultant with a strong background at Jumbo Travels & B&S Travel Agency Kuwait. Highly skilled in itinerary planning and building strong client relationships. Fluent in multiple languages and proficient in airline reservation systems. Consistently provides exceptional customer service and cost-effective travel solutions. Proactive approach and cultural awareness contribute to increased client satisfaction and loyalty.
Overview
25
25
years of professional experience
Work History
Administrative Assistant on a Voluntary Basis
For Mr Giovanni Rosi Team ( Total Energies Moho Nord Project Congo & LongSon Petrochemicals Vietnam
Africa, Asia, Europe
01.2012 - Current
- Handled and Maintained strict confidentiality when handling sensitive information.
- Handled scheduling for Mr Rosi’s calendar. Used software to coordinate meetings and appointments and updated his schedules regularly to optimise time.
- Screened and Managed phone and email correspondence for urgency or importance; prioritised correspondence accordingly for his review or action.
- Organise travel arrangements such as hotel accommodations, arranging and selecting flight itineraries ensuring minimum time on journey or layovers. Arranging car transfers ensuring timely and smooth transitions during his business trips.
- Negotiated directly with hotels for cost savings, securing high-quality services at reduced rates.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently. Processed travel expenses and reimbursements; allowing him to focus on high-priority responsibilities without distraction.
- Supported Mr Rosi through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Delivered exceptional organisational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Filed paperwork and organised computer-based information.
- Handled logistics, catering, assisted on event planning for team events. Organised team-building activities and events to foster positive work environment
- Streamlined event planning processes for improved efficiency and cost-effectiveness. Developed strong relationships with vendors for event-related services, leading to positive results when negotiating on improved contract terms resulting in cost savings for the company without compromising quality standards.
Corporate Travel Consultant
Jumbo Travels Group Kuwait
Kuwait City, Kuwait
05.2007 - 02.2010
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of fare rules and procedures.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Booked tickets for air, rail, and ground transportation.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Negotiated favorable rates with vendors to secure cost-effective solutions for corporate clients'' travel needs.
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
- Arranged travel accommodations for groups, couples and executive clients.
- Spearheaded efforts in crisis management during unforeseen events or disruptions, minimizing negative impacts on client travel plans.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Dealt with payment processing services for bookings and refunds for clientele.
- Coordinated special requests from clients such as meeting room bookings or event tickets procurement, delivering comprehensive support beyond standard itineraries.
- Booked transportation and coordinated schedules for conferences and meetings.
- Implemented innovative strategies to optimize expense management, reducing overall travel costs for corporate accounts.
- Actively participated in industry events and conferences, expanding professional networks and staying abreast of emerging trends relevant to corporate travel management.
- Enhanced client satisfaction by providing personalized travel itineraries and recommendations based on individual preferences.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Developed strong relationships with suppliers to maintain high levels of service quality and support, benefiting both the company and clients.
- Followed up with customers to increase customer service with travel plans.
Corporate Travel Consultant
Al Babtain & Son’s Travels Agency Kuwait
Kuwait City, Kuwait
01.2003 - 04.2007
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Collected, handled and documented payments for travel services and associated feels.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Followed up with customers to increase customer service with travel plans.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Collaborated with team members to ensure seamless service delivery during high-volume periods.
- Utilized advanced reservation software systems to efficiently manage bookings while minimizing errors and discrepancies.
- Coordinated group travel arrangements for meetings or events involving attendees from multiple locations.
- Managed complex itineraries for multiple travelers, coordinating flights, accommodations, and ground transportation.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Enhanced client satisfaction by providing personalized and efficient travel booking services.
- Reduced client travel costs by identifying alternative routes and recommending cost-effective options.
Cashier
SM Corporations
SM City Makati
06.2000 - 01.2001
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty..
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Cashier
Jollibee
Makati City, Philippines
06.1999 - 12.1999
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
- Worked with floor team and managers to meet wide range of customer needs.
- Maximised productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
Education
Office Management Course - Skilled Base Course
ICSA Kuwait
Kuwait City11.2008
Travelport - Electronic Airlines Reservations & Ticketing
Travelport Airlines Ticketing System
Kuwait City, Kuwait03.2008
Amadeus Ticketing Platform - Amadeus Ticketing System (Travel Agent)
Amadeus
Kuwait City11.2007
Sabre Travel Reservations System - Sabre Electronic Ticketing ( Travel Agent)
Sabre Ticketing Platform
Kuwait City, Kuwait06.2007
Galileo Fares & Ticketing System - Travel Agent’s Airfares & Ticketing
Galileo Airline Reservation Systems
Kuwait01.2003
IATA Basic & Advance Air Fares & Ticketing Course -
Skyline Institute Kuwait
Kuwait City12.2002
Skills
- Strong Communication Skills
- Exceptional customer service
- Cross-cultural awareness
- Fluent in English, Tagalog, Italian Good Knowledge in French Basic knowledge on Daily Arabic Conversations (mostly on terms used for Travel & Tours)
- Executive Travel Arrangements
- Organisational Skills and Attention to details
- Adaptability & Flexibility
- Professionanalism
Timeline
Administrative Assistant on a Voluntary Basis
For Mr Giovanni Rosi Team ( Total Energies Moho Nord Project Congo & LongSon Petrochemicals Vietnam
01.2012 - Current
Corporate Travel Consultant
Jumbo Travels Group Kuwait
05.2007 - 02.2010
Corporate Travel Consultant
Al Babtain & Son’s Travels Agency Kuwait
01.2003 - 04.2007
Cashier
SM Corporations
06.2000 - 01.2001
Cashier
Jollibee
06.1999 - 12.1999
Office Management Course - Skilled Base Course
ICSA Kuwait
Travelport - Electronic Airlines Reservations & Ticketing
Travelport Airlines Ticketing System
Amadeus Ticketing Platform - Amadeus Ticketing System (Travel Agent)
Amadeus
Sabre Travel Reservations System - Sabre Electronic Ticketing ( Travel Agent)
Sabre Ticketing Platform
Galileo Fares & Ticketing System - Travel Agent’s Airfares & Ticketing
Galileo Airline Reservation Systems
IATA Basic & Advance Air Fares & Ticketing Course -
Skyline Institute Kuwait