Summary
Overview
Work History
Education
Skills
LINGUE
Books and gardening.
Timeline
Generic
Pamela Topi

Pamela Topi

San Bonifacio

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings.

Offering strong foundation in communication and negotiation skills, eager to learn and thrive in sales environment. Brings reliable understanding of customer service principles and ability to quickly grasp product knowledge. Ready to use and develop persuasive techniques and CRM abilities in every role .

Overview

8
8
years of professional experience

Work History

Sales Agent

Mio Dottore
01.2025 - Current
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.

Tutor costumer care

Sorgente
06.2023 - 10.2023
  • Sale of the stem cell cryopreservation service and tutoring for Italian mothers throughout their entire journey (pregnancy and postpartum).
  • Customer care at all stages of the process.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.

Magazziniere

Iper Tosano
05.2023 - 06.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Consulente

Consulcesi
09.2018 - 06.2020


  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.

Senior manager

Spot mt
04.2017 - 08.2018
  • Costumer care and sales.
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment

Education

Associate of Applied Science - Psychology

Università Telematica Internazionale Uninettuno
Rome, Italy
11-2028

Skills

  • Problem solving
  • Client relations
  • Call control
  • Customer assistance
  • Technical support
  • Sales training
  • Resilience under pressure
  • Sales presentations
  • Networking
  • Persuasion techniques
  • Adaptability to change
  • Objection handling
  • Sales strategies
  • Paperwork processing
  • CRM software usage
  • Cold calling
  • Contract preparation
  • Building rapport

LINGUE

Italian
Bilingual or Proficient (C2)
Albanian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Elementary (A2)
Spanish
Upper intermediate (B2)

Books and gardening.

Reading is good.
Improve linguistic, logical and text comprehension skills. It increases knowledge of the world but also knowledge of oneself and others, keeps the cognitive functions of memory, attention and concentration, reasoning and critical ability active.

I have always wanted to find a way to escape from reality when needed and books were the answer. 


Gardening feels exactly the same way to me. I want to be connected to nature and that's why I developed this hobby. 



Timeline

Sales Agent

Mio Dottore
01.2025 - Current

Tutor costumer care

Sorgente
06.2023 - 10.2023

Magazziniere

Iper Tosano
05.2023 - 06.2023

Consulente

Consulcesi
09.2018 - 06.2020

Senior manager

Spot mt
04.2017 - 08.2018

Associate of Applied Science - Psychology

Università Telematica Internazionale Uninettuno
Pamela Topi