Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paola Pasini

Cisliano

Summary

Results-driven Customer Service Specialist with a strong background in logistics management and B2B operations. My expertise in EMEA markets, coupled with a customer-focused approach and proficient multilingual communication, has consistently fostered strong client relationships and streamlined cross-functional processes. A proactive problem-solver with a sharp eye for detail, excelling in fast-paced, high-pressure environments.

Overview

5
5
years of professional experience

Work History

Operations Specialist

Twentyfourseven Srl
09.2023 - Current
  • Expert in Middle East, Africa, Northern & Western Europe, and Benelux markets.
  • Coordinated B2B order shipments for export, ensuring proper documentation (invoices, packing lists, proforma invoices, transport documents, export declarations, and certificates of origin).
  • Managed product returns and exchanges for B2B customers, issuing credit notes.
  • Supervised advance payment requests, deposits, and credit recovery processes.
  • Monitored sample and gift shipments, including VIP, Influencer, and Special Client deliveries.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.

Sales Agent

Nordfluid S.p.a.
03.2023 - 08.2023
  • Expert in Middle East, Turkey, and Western European markets.
  • Processed and managed sales and supplier orders, ensuring accuracy and timely execution.
  • Assisted call-in customers with questions and orders.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Prepared transport documents for both EU and non-EU shipments.
  • Managed export customs declarations.
  • Handled administrative tasks, including invoicing, proforma issuance, and payment tracking.
  • Coordinated with logistics teams, shipping companies, and couriers to plan and organize shipments.

Logistics Specialist

Norfluid S.p.a.
11.2019 - 03.2023
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
  • Developed strong relationships with carriers to secure competitive rates and improve delivery times.
  • Managed inventory and warehouse operations.
  • Resolved issues related to order processing, supply errors, and product returns.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.

Education

Bachelor’s Degree in Communication And Society - Media Studies

University of Milan
Milan, Italy
04-2019

High School Diploma -

S. Quasimodo State High School
Magenta, Italy
07-2013

Skills

  • Operational efficiency
  • Planning and coordination
  • Cross-functional communication
  • Logistics management
  • Market Knowledge: Strong familiarity with EMEA and Middle Eastern markets
  • Proficient in Multilingual Communication
  • Billing and Financial Processes
  • Order Management
  • Customer-Focused Approach

Languages

English
Advanced (C1)
Spanish
Upper intermediate (B2)
French
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)

Timeline

Operations Specialist

Twentyfourseven Srl
09.2023 - Current

Sales Agent

Nordfluid S.p.a.
03.2023 - 08.2023

Logistics Specialist

Norfluid S.p.a.
11.2019 - 03.2023

Bachelor’s Degree in Communication And Society - Media Studies

University of Milan

High School Diploma -

S. Quasimodo State High School

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Paola Pasini