Paola Querzoli

• Led compliance initiatives across the UK, Germany, France, Italy, and Spain for Amazon Sort Centers Operations.
• Implemented Leaders' Legal and Compliance training program in EU and UK ATS Sort Centers, achieving 100% attendance and 98% satisfaction.
• Developed centralized EU Sort Centers Site Leaders Compliance Checklist program to enhance supervision of high-risk activities.
• Enabled executive oversight through comprehensive data-driven reporting and quarterly governance reviews.

• Led initiatives to measure and mitigate risks in global PXT Employee Onboarding & Administration.
• Implemented technical improvements to HR tools, reducing rehiring errors by 95% in 2023.
• Collaborated with risk managers globally to develop a mechanism for identifying external risks.

• Orchestrated global initiative 'Europe Data Boundary Customer Transparency' (GDPR and compliance), managing efforts of a cross-functional team of five technical writers.

• Delivered extensive support to the cross-functional engineering team for the development of a new API integrating FHIR 7 (Fast Healthcare Interoperability Resources) protocol, ensuring compliance with User Story and Acceptance Criteria documentation.

• Established policy exception program for worldwide data center organization, emphasizing recurrent reviews and decision-making schedules.
• Managed governance structure to enhance executive decision-making and foster strong alliances with cross-organizational stakeholders.
• Achieved recognition from senior leadership for significant improvements in processes and partnerships.
• Drove enhancements in Microsoft Security Exception Program (Compliance), reducing average processing time per exception request by 56%.
• Secured vendor time savings of 30% through streamlined exception handling procedures.

• Monitored real-time international booking queues to analyze high-risk transactions for potential fraud.
• Served as subject matter expert for Italian market within ERS Fraud Examiner’s team.

Cultivated a customer-centric culture prioritizing exceptional service and long-term client relationships.

Engaged with customers to gather feedback and resolve concerns effectively.

• Collaborated with marketing, product development, and risk management teams to create tailored products and services.
• Launched innovative offerings based on customer needs and stakeholder insights.