Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paola Maria Gioia

Palermo,PA

Summary

Professional with experience in managing events, prepared for this role. Skilled in event planning, vendor coordination, and budget management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and resourceful, bringing creativity and organization to every project.

Professional in customer experience management, bringing valuable expertise in elevating service standards and fostering customer loyalty. Known for strong focus on team collaboration and driving impactful results. Reliable and adaptable, with comprehensive skills in relationship management and strategic planning.

Overview

2026
2026
years of professional experience

Work History

Event and Experiences Manager

Fontana Murata Resort & Spa
2016 - Current
  • Led operational strategies to enhance guest experience and service quality.
  • Developed training programs to improve staff performance and operational efficiency.
  • Implemented cost-control measures, optimizing resource allocation across departments.
  • Coordinated with cross-functional teams to streamline processes and enhance collaboration.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.

Event Manager

Giardini Del Massimo
06.2022 - 08.2024
  • Assisted in coordinating logistics for events, ensuring smooth operations and timely execution.
  • Supported event planning activities, including venue selection and vendor management.
  • Maintained inventory of event materials and supplies, ensuring availability on-site.
  • Collaborated with team members to brainstorm creative concepts for upcoming events.
  • Developed event timelines to streamline preparation processes and enhance efficiency.
  • Engaged with stakeholders to gather feedback post-events for continuous improvement.
  • Monitored event budgets, identifying opportunities for cost savings without compromising quality.
  • Increased client satisfaction by consistently delivering well-executed events within budget constraints.
  • Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.

Education

Master of Laws - Law

Law University
Palermo, Italy
07-2012

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Goal setting
  • Relationship building
  • Documentation and reporting
  • Conflict resolution
  • Sales management

Languages

English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)

Timeline

Event Manager

Giardini Del Massimo
06.2022 - 08.2024

Event and Experiences Manager

Fontana Murata Resort & Spa
2016 - Current

Master of Laws - Law

Law University

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Paola Maria Gioia