Paolo Manzoni
Barcelona
Summary
· Brings 15+ years of hospitality experience as General Manager of 4* and 5* resorts in Italy, Spain, Andorra, Cuba and Central America, working in fast-paced, international environments
· Directs and manages operation of TUI Magic Life Calabria, an expansive resort property with 700+ guest rooms, 500+ employees, 1,850+ guests and numerous activities
· Specialises in staff development, training and retention to improve guest satisfaction and facility quality, scoring 100% on Cristal Standards room evaluation and 92% overall property score
Overview
19
19
years of professional experience
Work History
General Manager
TUI Magic Life Calabria
01.2018 - 12.2024
- Company Overview: (TUI Travel Hotels & Resorts)
- Steer operations, strategy, branding and initial launch of TUI Magic Life Calabria resort with 700 rooms: 522 family-oriented rooms, 178 rooms adult-only rooms, 8 restaurants, 500+ employees and 1,800+ guests, averaging €3 million per month in revenue
- Oversee €20 million restoration budget in 2018, managing construction process, training and strategic vision for restaurants, activities and operational procedures.
General Manager, Abi d'Oru Hotel – Ultra-Luxury 5
Grand Hotel Abi d'Oru
12.2015 - 12.2017
- Deliver ultra-luxury hotel experience for guests including celebrities and royals across 180 rooms, with an average rate of €4,000 per night
- Increased property revenue from €5.7 million to €11 million through innovative sales practices and revenue management programs
- Improved TripAdvisor rating from 7th to 1st place via focus on customer service, emphasising training and careful hiring of staff to luxury service standards
General Manager
Baia Di Conte Hotel 4
11.2014 - 11.2015
- Company Overview: (TUI Travel Hotels & Resorts)
- Oversaw €10 million renovation of 315-room hotel, developed tactical plans and coordinated all activities for pre-opening
- Improved Gross Operating Profit to 42%, TripAdvisor rating by 11 points and guest satisfaction by 9 points
- Awarded Travelife and ISO 14001 certifications in implementing Blue Village concept
General Manager
Paradisus Princesa del Mar Resort & Spa 5
11.2013 - 10.2014
- Company Overview: (Melia Hotels International)
- Managed luxury, all-inclusive eco-resort with €44 million in revenue, 830 suites, 12 restaurants, spa, 4 tennis courts and private beach
- Led 800+ employees in providing excellent service, especially for Royal Service ultra-luxury wing.
General Manager, Sant Marc Hotel 3*, Victoria Hotel 4
Prestige Hotels
06.2011 - 11.2013
- Drove strategic plan and implemented efficient operational procedures across 2 hotels with total of 527 rooms
- Coordinated “DINAMIZA” project updating the systems, philosophy, and strategic vision of the company
- Increased profits by leveraging budget and revenue forecasts to analyze all departments’ expenses
General Manager, Pelican Eyes Resort & Spa 5*, Hotel Dario Boutique Hotel 5
Pelican Eyes
05.2008 - 06.2011
- Spearheaded day-to-day operations of high-end resort with 120 luxury bungalows, 285 employees, 3 restaurants, 2 cafeterias, multiple bars, spa, private sailboat and many resort-focused activities
- Increased revenue 14% with dedicated reservation and sales teams in California, USA and San José, Costa Rica directing guests to resort property
Food & Beverage Manager and Quality Auditor
Grandvalira
05.2006 - 05.2008
- Coordinated operations for 28 restaurants (gourmet, self-service, fast-food) with capacity of 6,000 meals per day
- Led team of 480 employees across luxury ski property, consisting of more than 200 kilometers of ski slopes
- Improved annual revenue by 5% by exercising greater control measures and lowering operating costs and up sellings
Education
Team Leadership, General Management for Hospitality
Bocconi University
Italy01.2020
Master in Hospitality Marketing & Sales
University of Barcelona
Barcelona01.2013
Master in International Business
University of Cambridge
UK01.2012
Master in Hotel Management
ESDEN Business School
Barcelona01.2011
Degree - Hotel Management
Mediterranean School of Tourism
Barcelona01.2006
Skills
- Luxury hotel management
- Hotel opening management
- Employee training facilitation
- Financial statement analysis
- Proven leadership skills
- Effective team leadership
Languages
English Fluent
Spanish Native
Italian Native
French Fluent
Catalan Fluent
Portuguese Fluent
Timeline
General Manager
TUI Magic Life Calabria
01.2018 - 12.2024
General Manager, Abi d'Oru Hotel – Ultra-Luxury 5
Grand Hotel Abi d'Oru
12.2015 - 12.2017
General Manager
Baia Di Conte Hotel 4
11.2014 - 11.2015
General Manager
Paradisus Princesa del Mar Resort & Spa 5
11.2013 - 10.2014
General Manager, Sant Marc Hotel 3*, Victoria Hotel 4
Prestige Hotels
06.2011 - 11.2013
General Manager, Pelican Eyes Resort & Spa 5*, Hotel Dario Boutique Hotel 5
Pelican Eyes
05.2008 - 06.2011
Food & Beverage Manager and Quality Auditor
Grandvalira
05.2006 - 05.2008
Team Leadership, General Management for Hospitality
Bocconi University
Master in Hospitality Marketing & Sales
University of Barcelona
Master in International Business
University of Cambridge
Master in Hotel Management
ESDEN Business School
Degree - Hotel Management
Mediterranean School of Tourism
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