Papa Soce Mboup
Summary
Graduated in Business Administration and Management.
Path during which I gained knowledge of business planning and management, perfected my IT and linguistic skills and knowledge.
I am a dynamic and determined guy, with good organizational and communication skills, predisposed to training and teamwork with a positive and leadership attitude.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
AFRICA KINE
10.2023 - Current
- Responsible for managing food service administration and supervision cooks and servers
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Reviewed and approved employee schedules and timesheets.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed daily operations to ensure a high level of efficiency, consistency, ensure food quality and consistency and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
Sales Assistant
H&M
02.2023 - 04.2023
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Business Administrative Assistant
INTERNATIONAL DIGITAL FAIR
01.2021 - 11.2022
- Maintained accurate financial records by processing invoices, expense reports, and budgets in a timely manner.
- Assisted in preparing quarterly reports that consistently met deadlines while accurately reflecting company performance.
- Provided exceptional customer service to clients by addressing inquiries promptly and professionally via phone calls or emails.
Junior Human Resources Executive
GROUPE RELATION CLIENT
01.2019 - 07.2019
- Developed strong relationships with external recruiting partners, expanding candidate networks for hard-to-fill positions.
- Conducted exit interviews to gather valuable insights on employee satisfaction levels, using data to inform future improvement efforts within the organization.
- Managed benefits administration, including health insurance enrollment and retirement plan contributions, ensuring accurate processing and timely distribution of information to employees.
Education
MBA - BUSINESS ADMINISTRATION AND MANAGEMENT
International University of Leadership
07-2022
Certificate Advanced Level of IELP - English Language And Literature
University At Albany
Albany, NY01-2023
BA Social Sciences -
Lycèe D'excellence Aime Césaire
01-2019
Skills
- Problem-solving skills
- Analytical thinking
- Decision-making
- Leadership
- Safety protocols and procedures
- Operations management
- Team leadership
- Relationship building
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Accomplishments
- Reduced the production cost by 20% in the second year of internship.
- Successfully increased customer satisfaction by 30% through innovative menu planning.
Timeline
Restaurant Manager
AFRICA KINE
10.2023 - Current
Sales Assistant
H&M
02.2023 - 04.2023
Business Administrative Assistant
INTERNATIONAL DIGITAL FAIR
01.2021 - 11.2022
Junior Human Resources Executive
GROUPE RELATION CLIENT
01.2019 - 07.2019
MBA - BUSINESS ADMINISTRATION AND MANAGEMENT
International University of Leadership
Certificate Advanced Level of IELP - English Language And Literature
University At Albany
BA Social Sciences -
Lycèe D'excellence Aime Césaire
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